Tina Puffenburger
Cecil,GA
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
18
18
years of professional experience
Work History
Motel Manager
Basmilla Corporation
11.2019 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Established and upheld high standards, promoting great customer service and assistance to guests.
CNA
Tidewell Hospice And Palliative Care
05.2005 - 08.2011
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Early Childhood Education -
Manatee Technical College
Bradenton, FLDiploma -
Southeast High School
Bradenton, FLCNA Certification - Medical Assisting
Manatee Technical College
Bradenton, FL07.2003
Skills
- Customer Inquiries
- Employee Scheduling
- Staff Training
- Microsoft PowerPoint
- Employee Development
- Telephone Etiquette
- Complex Problem-Solving
- Active Learning
- Staff Supervision
- Customer Experience Improvement
- Strategic Planning
- Guest Accommodations
- Employee Performance Reviews
- Quality Assurance
- Social Media Networking
- Critical Thinking
- Hotel Reservations
- Guest Experiences
- Guest Complaint Resolution
- Office Meetings
- Interpersonal Communications
- Recovery Techniques
- Project Oversight
- Community Relations
- Front Office Staff
- Revenue Generation
- Regulatory Compliance
- Outstanding Communication Skills
- Hotel Marketing
- Night Auditing
- Brand Loyalty
- Company Guidelines
- Customer Inquiries
- Office Supplies and Inventory
- Compliance Requirements
- Policies and Procedures
- Facilities Management Software
- Constructive Feedback
- Professional Relationships
- Hospitality Management
- Administrative Support
- Marketing Initiatives
- Credit Card Transaction Processing
- Operational Systems Monitoring
- Supply Purchasing
- Vendor Sourcing and Relations
- Supply Replenishment
- Cash Register Operations
- Vendor Contracts
- Mentoring
- Sales
- Reporting
Languages
English
Full Professional
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Motel Manager
Basmilla Corporation
11.2019 - Current
CNA
Tidewell Hospice And Palliative Care
05.2005 - 08.2011
Early Childhood Education -
Manatee Technical College
Diploma -
Southeast High School
CNA Certification - Medical Assisting
Manatee Technical College
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