Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Quintana

Davenport,IA

Summary

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Versatile manager with background in coordinating diverse teams and managing projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

16
16
years of professional experience

Work History

Health & Beauty Department Manager

Hy-Vee
Davenport, IA
05.2025 - Current
  • Managed daily operations of beauty department for optimal product presentation.
  • Trained staff on product knowledge and customer service best practices.
  • Coordinated inventory management and ensured stock availability for customers.
  • Maintained cleanliness and organization of the beauty department aisle.
  • Developed promotional displays to highlight new beauty products and trends.
  • Collaborated with vendors to ensure timely delivery of beauty products.
  • Conducted market research to identify emerging beauty trends and customer preferences.
  • Monitored employee attendance records to ensure compliance with company policies.
  • Maintained effective communication between all departments within the store.
  • Adhered to established budget parameters when making decisions regarding staffing levels or purchasing items for sale.
  • Identified opportunities for improving operational processes within the beauty department.
  • Conducted regular performance reviews with beauty department personnel to assess individual progress and identify areas needing improvement.
  • Provided guidance and training on new products, services, and technologies within the beauty department.
  • Oversaw inventory control, ordering processes, and restocking of products to ensure maximum efficiency.
  • Coordinated and managed daily operations of the beauty department, including scheduling staff and delegating tasks.
  • Collaborated closely with other departments to maximize operational efficiency.
  • Resolved customer complaints concerning product quality or service issues in a timely manner.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Garden Center Operations Manager

Hy Vee
Davenport, IA
06.2015 - Current
  • Managed daily operations to ensure efficient center functioning.
  • Coordinated staff schedules to optimize resource allocation and coverage.
  • Implemented safety protocols to maintain a secure working environment.
  • Assisted with inventory management to ensure adequate supply levels.
  • Monitored compliance with company policies and industry regulations regularly.
  • Provided guidance on best practices related to safety protocols within the facility.
  • Supervised the day-to-day activities of the center staff including coaching, mentoring and evaluating performance.
  • Investigated incidents or accidents occurring at the center in order to determine root causes.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Developed and monitored key performance indicators to track center achievements and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Kept facility clean, safe, and well-organized to maximize productivity and provide professional impression to all patrons.

Retail Shift Supervisor

K-Mart Pharmacy
Daenport, Iowa
01.2010 - 08.2016
  • Trained and mentored new staff on customer service protocols.
  • Coordinated inventory management and restocking procedures efficiently.
  • Monitored performance of team members and provided constructive feedback regularly.
  • Assisted in scheduling shifts to optimize workforce coverage daily.
  • Implemented loss prevention measures to minimize inventory discrepancies.
  • Planned shift activities, assigned duties and supervised employees.
  • Ensured accurate cash handling procedures were followed by all staff members.
  • Inspected merchandise prior to stocking shelves or display cases for quality assurance purposes.
  • Participated in the interviewing process for new hires and provided input on selection decisions.
  • Provided guidance to sales associates on customer service best practices.
  • Supervised staff, including hiring, training, scheduling and performance management.
  • Resolved conflicts among personnel while upholding company standards of conduct.
  • Enforced loss prevention measures throughout the store environment.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Led weekly team meetings to discuss sales goals, upcoming promotions, and operational issues.
  • Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
  • Used Point of Sale register system to complete transactions.

Culinary Service Associate

Hyvee Market Grill
Davenport, IA
08.2012 - 05.2015
  • Assisted customers with inquiries and provided product information.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained store cleanliness and organized merchandise displays.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Completed assigned tasks within established time frames.
  • Adhered to all safety regulations when handling merchandise or operating equipment.
  • Stocked merchandise and loaded and unloaded deliveries.
  • Balanced the register at the end of each shift.
  • Handled cash, credit card, and check payments for goods and services.
  • Processed customer transactions in an efficient and accurate manner.
  • Answered incoming calls promptly, courteously, and professionally.
  • Enforced store policies regarding returns, exchanges, refunds.
  • Performed opening and closing duties including counting money in drawers, setting up registers, completing daily logs.

Education

High School Diploma -

Central High School
Davenport, IA
06-1993

Skills

  • Product knowledge
  • Visual merchandising
  • Inventory management
  • Staff training
  • Market research
  • Customer relationship management
  • Team leadership
  • Time management
  • Compliance monitoring
  • Conflict resolution
  • Communication skills
  • Operations management
  • Project management experience
  • Visual merchandising mastery
  • Performance analysis and reporting
  • Sales strategy development
  • Time management capabilities
  • Organizational aptitude
  • Staff development
  • Risk management
  • Hiring and training
  • Organizational skills
  • Quality control
  • Staff management
  • Managing operations and efficiency

Timeline

Health & Beauty Department Manager

Hy-Vee
05.2025 - Current

Garden Center Operations Manager

Hy Vee
06.2015 - Current

Culinary Service Associate

Hyvee Market Grill
08.2012 - 05.2015

Retail Shift Supervisor

K-Mart Pharmacy
01.2010 - 08.2016

High School Diploma -

Central High School

Similar Profiles

CREATE PROFILE