Summary
Overview
Work History
Education
Skills
Timeline
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Tina Randall

Tiburon

Summary

Hardworking individual focused on delivering exceptional customer service through strong communication and problem-solving skills. Adept at managing customer inquiries, resolving issues, and ensuring satisfaction with methodical approach. Demonstrates solid work ethic by consistently achieving results with minimal errors. Brings relevant experience and skills to succeed as Customer Service Representative.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

SNZ RADIATOR DISTRIBUTING INC.
01.2007 - Current
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Adhered to company policies and procedures while providing superior service.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Maintained an updated knowledge base of current products, services, pricing, promotions.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Tracked all incoming calls and emails from customers using appropriate software applications.
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Made appropriate account corrections to resolve customer problems.
  • Conferred with customers by telephone or in-person to provide product or service information.
  • Displayed strong organizational skills while managing multiple projects simultaneously.

Sales Manager

SNZ RADIATOR DISTRIBUTING INC.
02.2018 - 03.2020
  • Managed customer accounts and customer relationships.
  • Established relationships with key customers, providing personalized service and support.
  • Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently.
  • Managed sales team activities by evaluating needs of each territory and participating in sales calls.
  • Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing.
  • Implemented customer loyalty programs to increase customer retention.
  • Applied different approaches to changing work demands and to meet sales challenges.

Customer Service Representative

1800RADIATOR & A/C
05.2006 - 12.2006
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.

Education

Bachelor of Arts (B.A.) - Women's Studies

San Diego State University
San Diego, CA

Skills

  • Verbal and written communication

  • Critical thinking

  • Motivational skills

  • Order fulfillment

  • Credit adjustments

  • CRM software

  • Active listening

  • Account management

  • Administrative support

  • Payment processing

  • Microsoft Office Suite

Timeline

Sales Manager

SNZ RADIATOR DISTRIBUTING INC.
02.2018 - 03.2020

Customer Service Representative

SNZ RADIATOR DISTRIBUTING INC.
01.2007 - Current

Customer Service Representative

1800RADIATOR & A/C
05.2006 - 12.2006

Bachelor of Arts (B.A.) - Women's Studies

San Diego State University

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