Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tina Rapp

Walworth,NY

Summary

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Director, Insurance & Risk Management

Rochester Regional Health
09.2022 - Current
  • Achieved departmental goals by developing and implementing strategic plans and initiatives.
  • Streamlined operations for increased efficiency with process improvements and automation.
  • Increased employee satisfaction, providing regular coaching and feedback sessions.
  • Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Implemented cost-saving measures through effective resource allocation and budget management.
  • Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
  • Enhanced internal communication channels, resulting in improved information flow and decision-making processes.
  • Championed continuous improvement initiatives to drive operational excellence within the organization.
  • Reduced employee turnover rates by creating a positive work environment with clear expectations and support systems in place.
  • Facilitated seamless business transitions during mergers or acquisitions, ensuring minimal disruption to ongoing operations while integrating teams effectively.
  • Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to the business domain.
  • Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
  • Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Director, Claims & Leave Administration

Rochester Regional Health
07.2021 - 09.2022
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.

Project Director, Human Resources

Rochester Regional Health
02.2016 - 07.2021
  • Implemented strategic project management methodologies, leading to efficient and successful project delivery.
  • Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
  • Enhanced team productivity through regular progress tracking and performance evaluations.
  • Streamlined communication channels with stakeholders, resulting in improved collaboration and decisionmaking.
  • Developed comprehensive project plans that clearly outlined key milestones, resource allocation, and risk mitigation strategies.
  • Managed cross-functional teams to ensure seamless coordination throughout all stages of the projects.
  • Improved client satisfaction rates by effectively addressing concerns and incorporating feedback into future processes.
  • Mentored and coached junior team members, fostering a collaborative work environment that prioritized professional growth.
  • Delivered high-quality results by adhering to industry best practices and maintaining a detail-oriented approach throughout each project phase.
  • Managed vendor relationships to secure competitive pricing and timely delivery of products or services required for project success.
  • Navigated challenging situations with diplomacy, resolving conflicts among team members while maintaining focus on project goals.
  • Spearheaded change management initiatives that prepared organizations for new processes or systems implementations without disruption to ongoing operations.
  • Maximized resources allocation by conducting thorough assessments of available tools, personnel, and budgetary constraints before initiating projects.
  • Collaborated closely with executive leadership to align organizational strategies with long-term business objectives through effective planning and execution of key projects.
  • Maintained compliance with regulatory requirements through diligent monitoring of documentation procedures during all phases of the projects.
  • Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.
  • Oversaw up to [Number] projects simultaneously without sacrificing standards.
  • Developed and oversaw project operations and managed multi-functional issues through resolution.
  • Traveled to other company locations for temporary assignments, meetings or training.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to customers.

Education

No Degree -

Boston University
Boston, MA

Master of Science - Management

Keuka College
Keuka Park, NY
05.2013

Bachelor of Science - Criminal Justice

Keuka College
Keuka Park
05.2012

Associate of Science - Liberal Arts And Sciences

Monroe Community College
Rochester, NY
05.1999

Skills

  • Culture Transformation
  • Collaborative Leadership
  • Core Values Management
  • Team Building and Motivation
  • Reporting Expertise
  • Team Building Abilities
  • Data Analytics
  • Practice Operations Management

Certification

  • CPHRM - Certified Professional Healthcare Risk Management

Timeline

Sr. Director, Insurance & Risk Management

Rochester Regional Health
09.2022 - Current

Director, Claims & Leave Administration

Rochester Regional Health
07.2021 - 09.2022

Project Director, Human Resources

Rochester Regional Health
02.2016 - 07.2021

No Degree -

Boston University

Master of Science - Management

Keuka College

Bachelor of Science - Criminal Justice

Keuka College

Associate of Science - Liberal Arts And Sciences

Monroe Community College

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