Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Remson

Henrico,Virginia

Summary

Efficient Medical Client Service Specialist skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.

Overview

12
12
years of professional experience

Work History

North Face Merchant Vendor Retail Sales Associate

Macy's
Richmond, VA
10.2015 - 01.2016
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Occupational Health, Client Services Specialist

Patient First
Glen Allen, VA
08.2004 - 01.2016
  • Maintained accurate record keeping with proactive attention to client and patient account information updates.
  • Introduced clients and patients to available online resources and services to increase convenience.
  • Acted as liaison between Patient First centers and clients.
  • Handled calls from Patient First centers, patients, and clients.
  • Handled physical exam forms and chain of custody forms sent from Patient First centers.
  • Stayed up-to-date on Department of Transportation changes to DOT physical and Drug Screen regulations.
  • Assisted with special projects as well as other administrative duties as assigned by Director or Supervisor.
  • Maintained department performance reports.
  • Addressed and resolved client and patient complaints empathetically and professionally.
  • Managed client and patient calls effectively and efficiently in complex, fast-paced and challenging call center environment.
  • Defused volatile client and patient situations calmly and courteously.
  • Referred unresolved client and patient grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative client and patient feedback.
  • Managed high call volume with tact and professionalism.
  • Improved call center functionality and service capacity by resolving client and patient complaints efficiently and quickly.
  • Met or exceeded service and quality standards every review period.
  • Ensured all Health Insurance Portability and Accountability Act (HIPPA) issues were addressed immediately and proper notifications were made to appropriate parties.
  • Processed credit card payments while ensuring all compliance protocols were adhered to.

Patient Service Representative

Patient First Medical Center
Chester, VA
04.2004 - 08.2004
  • Took patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender.
  • Respectfully handled Physician and Nurse request in a timely manner.
  • Accurately registered patients in an expedient manner while providing excellent customer service, compassion, and kindness.
  • Verified all patient demographic, health, pharmacy, and insurance information.
  • Communicated information about Patient First's billing policies, including insurable and non-insurable charges as needed.
  • Referred billing questions to the appropriate parties as needed.
  • Collected money and issued receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
  • Discharged the patient and completed his or her visit by processing incurred charges.
  • Completed all cash management duties to include counting and accounting for money collected at end of the shift.
  • Printed itemized statements as requested.
  • Receiving, sending, and distributing correspondences as directed.
  • Answering all incoming calls and distributing messages to proper personnel.
  • Adhering to all established policies and procedures.
  • Providing positive, warm, and friendly service in all interactions.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Offered friendly and efficient service to patients, and handled challenging situations with ease.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

Associate of Applied Science - Health Sciences

Florence-Darlington Technical College
Florence, SC
1993

Skills

  • Insurance and collections procedures
  • Familiar with commercial and private insurance carriers
  • Patient chart auditing ability
  • Understands insurance benefits
  • Medical terminology knowledge
  • Excellent problem solver
  • Resourceful and reliable worker
  • Efficient and Detail-Oriented
  • Adept multi-tasker
  • Office support (phones, faxing, filing, scanning)
  • Excellent verbal communication
  • Data Entry and Maintenance
  • Document and Records Management
  • Patient Confidentiality and Data Security
  • Courteous with Strong Service Mindset

Timeline

North Face Merchant Vendor Retail Sales Associate

Macy's
10.2015 - 01.2016

Occupational Health, Client Services Specialist

Patient First
08.2004 - 01.2016

Patient Service Representative

Patient First Medical Center
04.2004 - 08.2004

Associate of Applied Science - Health Sciences

Florence-Darlington Technical College

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