Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Ressler

Flowery Branch,GA

Summary

I have 20 years of customer service, data entry, collections, and billing spealist experience. I enjoy working in the customer service field.

Overview

26
26
years of professional experience

Work History

Patient Account Specialist

Parallon
09.2022 - Current
  • I am a Patient Account Specialist for HCA hospitals
  • I speak with patients, providers, and insurance agents handling calls on patients accounts
  • I handle billing, insurance, and help with questions on a patient Account for all HCA hospitals
  • I look up eligibility for insurance on patients accounts in One Source Experian Health, take payments, set payments, settle Account debts, help patients understand billing on their accounts, and much more.

Customer Benefit Specialist

Computershare
01.2021 - 09.2022
  • I speak with Shareholders who need assistance with their Benefit and or investment accounts
  • I also handle these accounts by chat.

Customer service Agent

Progressive Insurance
08.2019 - 12.2021


  • Take calls for billing, assisting customers with their Auto policy add and deleting vehicles, answering auto insurance questions.

Sales Associate

United Healthcare
08.2019 - 12.2021
  • Took calls for open enrollment for Medicare patients.

Contact Tracer

TTEC Industrial
08.2019 - 12.2021
  • Made calls to Covid-19 patients to let them know their positive results, set up and then monitor them.

Customer Care Agent

Nordstrom liveops
06.2017 - 08.2019
  • I take calls for Nordstrom.com
  • I handle all calls other than credit or direct store issues.
  • I email, take calls, place calls to any of the direct shipping companies, I deal with billing, escalated calls, shipping issues, any calls dealing with customer service
  • This is a high end retail store and we are expected to give the very best in customer service skills
  • I excel my metrics are always very good and my surveys are always 95% to 100% I have been doing customer service for a very long time and I am great at what I do.

Customer Service Agent

Microsoft Xbox Support
09.2014 - 01.2016
  • I worked from home taking calls for Microsoft Xbox Support, I handling billing, chat support, tech support, and general questions.

Customer Service Supervisor

Royal Caribbean Cruises Ltd.
09.2003 - 05.2007

Customer Service Representative

T-Mobile Communication
07.2000 - 12.2002

Customer Service Representative

Viking Office Products
06.1998 - 07.2000

Education

Health Insurance license -

Vocational Call Center/Customer Service Certificate -

Wichita Technical Institute
06.1998

Skills

  • Customer Care Agent
  • Phones
  • 10 key
  • Computers
  • Supervisor duties
  • Paper work
  • Payroll
  • Collections
  • Chat Support Agent
  • Emails
  • Customer Complaints

Timeline

Patient Account Specialist

Parallon
09.2022 - Current

Customer Benefit Specialist

Computershare
01.2021 - 09.2022

Customer service Agent

Progressive Insurance
08.2019 - 12.2021

Sales Associate

United Healthcare
08.2019 - 12.2021

Contact Tracer

TTEC Industrial
08.2019 - 12.2021

Customer Care Agent

Nordstrom liveops
06.2017 - 08.2019

Customer Service Agent

Microsoft Xbox Support
09.2014 - 01.2016

Customer Service Supervisor

Royal Caribbean Cruises Ltd.
09.2003 - 05.2007

Customer Service Representative

T-Mobile Communication
07.2000 - 12.2002

Customer Service Representative

Viking Office Products
06.1998 - 07.2000

Health Insurance license -

Vocational Call Center/Customer Service Certificate -

Wichita Technical Institute
Tina Ressler