I have 20 years of customer service, data entry, collections, and billing spealist experience. I enjoy working in the customer service field.
Overview
26
26
years of professional experience
Work History
Patient Account Specialist
Parallon
09.2022 - Current
I am a Patient Account Specialist for HCA hospitals
I speak with patients, providers, and insurance agents handling calls on patients accounts
I handle billing, insurance, and help with questions on a patient Account for all HCA hospitals
I look up eligibility for insurance on patients accounts in One Source Experian Health, take payments, set payments, settle Account debts, help patients understand billing on their accounts, and much more.
Customer Benefit Specialist
Computershare
01.2021 - 09.2022
I speak with Shareholders who need assistance with their Benefit and or investment accounts
I also handle these accounts by chat.
Customer service Agent
Progressive Insurance
08.2019 - 12.2021
Take calls for billing, assisting customers with their Auto policy add and deleting vehicles, answering auto insurance questions.
Sales Associate
United Healthcare
08.2019 - 12.2021
Took calls for open enrollment for Medicare patients.
Contact Tracer
TTEC Industrial
08.2019 - 12.2021
Made calls to Covid-19 patients to let them know their positive results, set up and then monitor them.
Customer Care Agent
Nordstrom liveops
06.2017 - 08.2019
I take calls for Nordstrom.com
I handle all calls other than credit or direct store issues.
I email, take calls, place calls to any of the direct shipping companies, I deal with billing, escalated calls, shipping issues, any calls dealing with customer service
This is a high end retail store and we are expected to give the very best in customer service skills
I excel my metrics are always very good and my surveys are always 95% to 100% I have been doing customer service for a very long time and I am great at what I do.
Customer Service Agent
Microsoft Xbox Support
09.2014 - 01.2016
I worked from home taking calls for Microsoft Xbox Support, I handling billing, chat support, tech support, and general questions.
Customer Service Supervisor
Royal Caribbean Cruises Ltd.
09.2003 - 05.2007
Customer Service Representative
T-Mobile Communication
07.2000 - 12.2002
Customer Service Representative
Viking Office Products
06.1998 - 07.2000
Education
Health Insurance license -
Vocational Call Center/Customer Service Certificate -
Wichita Technical Institute
06.1998
Skills
Customer Care Agent
Phones
10 key
Computers
Supervisor duties
Paper work
Payroll
Collections
Chat Support Agent
Emails
Customer Complaints
Timeline
Patient Account Specialist
Parallon
09.2022 - Current
Customer Benefit Specialist
Computershare
01.2021 - 09.2022
Customer service Agent
Progressive Insurance
08.2019 - 12.2021
Sales Associate
United Healthcare
08.2019 - 12.2021
Contact Tracer
TTEC Industrial
08.2019 - 12.2021
Customer Care Agent
Nordstrom liveops
06.2017 - 08.2019
Customer Service Agent
Microsoft Xbox Support
09.2014 - 01.2016
Customer Service Supervisor
Royal Caribbean Cruises Ltd.
09.2003 - 05.2007
Customer Service Representative
T-Mobile Communication
07.2000 - 12.2002
Customer Service Representative
Viking Office Products
06.1998 - 07.2000
Health Insurance license -
Vocational Call Center/Customer Service Certificate -