Tina Reuter
Reno
Summary
Cybersecurity program leader with a strong focus on customer satisfaction and extensive experience in enhancing operational resilience within complex enterprise environments. Demonstrated success in managing multi-workstream security initiatives and driving modernization efforts while collaborating with executive stakeholders to achieve measurable results. Skilled in aligning cross-functional teams and identifying risks and opportunities to ensure successful project outcomes. Recognized for effective communication and structured execution that improves team performance and customer experience.
Overview
11
11
years of professional experience
Work History
Senior Professional Services Project Manager
Palo Alto Networks
07.2024 - Current
- Led delivery of complex cybersecurity programs for pharmaceutical, financial services, telecommunications, insurance, and SLED sectors, ensuring successful onboarding and value realization of XSIAM technologies.
- Managed portfolio of 17 enterprise engagements, generating over $2.5M in revenue through disciplined execution.
- Collaborated with CISOs, SOC Directors, and architecture teams to guide SIEM migration planning and operational readiness aligned with customer outcomes.
- Achieved exceptional customer satisfaction with 10/10 CSAT in communication and timeliness, exceeding department benchmarks.
- Maintained operational performance metrics surpassing PMO targets.
- Mentored new PMs across products and regions, recognized for collaboration and enhancing team culture.
- Developed customer-facing collateral that improved onboarding processes and accelerated time-to-value.
Director of Operations and Program Management
Accelerated Networks
07.2016 - 07.2024
- Directed cybersecurity operations for Palo Alto Networks service provider, executing NGFW and cloud security deployments across healthcare, finance, technology, manufacturing, and public sectors.
- Led over 30 PANW solution deployments, enhancing customer success through structured onboarding and process transparency.
- Developed and implemented scalable program management framework, reducing deployment timelines by 30% through effective governance and communication models.
- Managed full program lifecycle for complex engagements, covering scoping, budgeting, executive alignment, and resource planning.
- Designed operational dashboards and tools that enhanced forecasting accuracy and risk identification.
- Created customer adoption strategies that improved satisfaction, supported renewals, and drove repeat business.
- Enabled channel partners with training programs to enhance security delivery capabilities, positioning Accelerated Networks as a trusted PANW partner.
- Recognized for leadership excellence and mentoring capabilities, aligning customer goals with high-value outcomes.
Medical Group Manager
Crossover Health
11.2016 - 06.2017
- Directed complex operational program, supporting over 500 providers with efficient onboarding and governance.
- Developed governance structures for credentialing, privileging, and policy frameworks to enhance compliance.
- Collaborated with clinical and executive leadership to translate business requirements into scalable processes.
- Managed cross-functional initiatives requiring effective communication and stakeholder alignment, enhancing customer engagement.
- Spearheaded implementation of Accreditation Association for Ambulatory Health Care (AAAHC) standards, achieving quality benchmarks.
- Established robust governance frameworks for peer review and procedure development, improving operational consistency.
Director of Medical Staff Services
El Camino Health
02.2015 - 09.2016
- Directed large-scale operational and program initiatives for 1,450-member organization, coordinating executive stakeholders and cross-functional teams.
- Achieved 15% increase in physician satisfaction and reduced onboarding time by 30 days through process redesign.
- Developed data-driven systems and automated workflows to enhance decision-making and operational transparency.
- Led organizational improvements that streamlined workflows and elevated service delivery effectiveness.
- Expanded Medical Staff Services programs and infrastructure to accommodate growing medical staff of 1,450 members.
- Spearheaded development of IT programs, enhancing physician efficiency and access to technology.
- Established secure physician information system, improving accuracy of credentialing data.
- Streamlined credentialing process through automation, achieving 33% reduction in processing time.
Education
MBA -
Hawaii Pacific University
05.2013
Bachelor of Science - Business Administration
San Jose State University
05.2008
Skills
- Program planning and coordination
- Risk management
- Cross-functional collaboration
- Delivery assurance
- Forecasting and resource planning
- Change management
- Process standardization
- Continuous improvement
- Executive communication
- Customer communication strategies
- Presentation development
- Stakeholder alignment
- Process optimization
- Governance structures
- Mentoring and coaching
- Onboarding and enablement
- Team collaboration
- Training and knowledge transfer
Accomplishments
Delivered $2.5M+ in program revenue while leading 17 enterprise security programs and closing 9 major engagements, driving measurable customer outcomes and adoption of PANW solutions.
Timeline
Senior Professional Services Project Manager
Palo Alto Networks
07.2024 - Current
Medical Group Manager
Crossover Health
11.2016 - 06.2017
Director of Operations and Program Management
Accelerated Networks
07.2016 - 07.2024
Director of Medical Staff Services
El Camino Health
02.2015 - 09.2016
MBA -
Hawaii Pacific University
Bachelor of Science - Business Administration
San Jose State University