TINA RICE

Produce precise macro-outcomes for various reports.

• OUFC OFR Invoicer Macro.
• D4000 General Order Macro Report
• TP (MHD) Invoicer Macro Report
• Run any special macros reports for management as requested.
• Trex invoicing.

• Managed invoicing for VIP customers as their sole point of contact.
• Prepares invoices for BCO customer shipments with additional charges incurred.
• Managed regular interaction with BCO clients regarding invoice concerns.
• Provided comprehensive Excel reports to BCO customers.
• Managed invoicing process by collaborating with local and international offices across various departments including sales, AR, and GSC teams.
• Handled customer queries related to billing through CRM cases.
• Maintained compliance with invoicing policies and regulations set by HL and FMC guidelines.

• Oversee and manage the needs of VIP customers as their sole point of contact.
• Provided full customer service on all shipping needs, from origin to destination.
• Managed and communicated arrival information, charges due, delivery location of cargo, and Bill of Lading and Manifest details to consignee.
• Generated data-driven reports in Excel to facilitate customer needs.
• Created and reviewed track and trace reports, scorecards, and dwell reports based on customer needs.
• Worked on CRM cases pertaining to import questions.
• Created and maintained SOPs for each SHA customer, including contacts, guidelines, and report specifications to ensure proper account management.
• Collaborated effectively with commercial, operations, IDT, and finance to ensure proper execution of approved customer agreements.
• Engage in customer communication via phone, virtual and physical meetings as required.
• Contributed to cross-functional area meetings, collaborating on daily problem-solving with other teams.

• Managed transportation operations for Chicago, West Coast, and Indianapolis ramps.
• Facilitated movement of import cargo and customs clearance for inbound moves, including filing customs entry for empty containers.
• Provide prompt and comprehensive customer service support for inbound inquiries regarding arrival specifics, payment obligations, cargo location, and consignee data.
• Prepare customs manifests and freight manifests, where applicable.
• Ensured timely delivery of shipments by actively requesting necessary information from both internal and external parties through prompt phone and email correspondence.
• Resolved customer issues related to customs and agriculture concerns through direct communication.
• Generate invoices for freight, and additional shipment charges.
• Maximized inbound container handling efficiency by utilizing daily dwell and IMAR reports for strategic planning.

• Provides problem resolution in a timely manner.
• Provide prompt and efficient customer service by answering inbound inquiries related to arrival information, cargo delivery location, charges due, BOL, and manifest details.
• Facilitates the release of cargo, including clearance for in-bound moves, Customs clearance in terminal systems, notification of Customs for cargo ordered to General Order, and filing.
• Prepares cargo release, issues delivery orders, and supports customers with proper information and processes, in conjunction with the GSC team as necessary.
• Maintained constant communication with dispatchers and customers to ensure timely delivery of outgoing shipments.
• Communicates with Customs regarding correction letters and other relevant information pertaining to a shipment.
• Prepares invoices for any additional charges that may have been incurred on a shipment
• Update the database with carrier remarks and Last Free Day status.
• Email suppliers, carriers, and customers with shipping updates.