Tina Riggs
CA
Summary
To secure employment with a well-organized, team-oriented company utilizing my experience in the medical and clerical field. Thrives on learning new skills and approaches daily challenges with flexibility and openness to changing needs. Exceptional work ethic with excellent communication, multitasking, and prioritization skills.
Overview
38
38
years of professional experience
Work History
Patient Resources Worker
Los Angeles General Medical Center
Los Angeles, CA
07.2006 - Current
- Interview patients or relatives to obtain required demographics and insurance information
- Identify third-party resources to determine patient's financial resources to pay for healthcare services
- Handle routine customer service inquiries and problems
- Assist patients in determining their potential eligibility to enroll in healthcare programs and provide appropriate referrals
- Provide clear explanations of billing procedures and policies
- Provide detailed information on a variety of healthcare programs
- Admits patients before their arrival utilizing the Tele-tracking system
- Proficient in patient registration workflows and procedures
Radiology Aide
Children's Hospital
Los Angeles, CA
01.2001 - 01.2006
- Assisted the department in performing a range of radiographic and surgical procedures
- Demonstrated proficiency in performing surgical set-up using aseptic techniques
- Managed registration of patients
- Scheduled and confirmed multiple appointments.
- Maintained accurate and well-organized patient records.
- Updated patient information through the hospital's mainframe system
- Collected co-payments and accurately recorded cash collections.
- Screened and processed medical and pharmacy calls
- Maintained a clean and organized environment in exam rooms.
- Operated and maintained Fuji film / Kodak RPX Oma-T Processor for loading and processing film cassettes.
- Assisted in the transportation of patients
Medical Receptionist
Harriman Jones Medical Group
Los Angeles, CA
01.1991 - 01.2001
- Organizational Filing
- Analyzed patient's financial data to determine ability to pay for services
- Registered patients
- Managed appointment confirmations and scheduling
- Organized patient records
- Updated patient information using the clinic's mainframe system
- Collected co-payments and entered cash collections
- Screened medical calls and processed pharmacy calls
Patient Representative / Medical Assistant
Desert Valley Medical Group
Victorville, CA
01.1987 - 01.1991
- Managed billing and coding using ICD-9 and CPT.
- Managed and coordinated appointment booking
- Confirmed insurance coverage and efficiently collected fees for provided services
- Managed inventory and procurement of office supplies.
- Engaged with patients to obtain demographic information of new patients and communicate lab results and pharmacy refill requests.
Education
Associate of Arts General Studies -
Eastern Gateway Community College
Steubenville, OH07.2023
Medical Billing/ Coding -
Downey Adult School
Downey, CA06.2005
Medical Assistant Certificate / BLS Certified Medical Assisting -
Bryman College
Long Beach, CA05.1985
Skills
- Effective communication
- Managing and prioritizing tasks efficiently
- Empathy and active listening
- Proficient use of Microsoft Office Word, Outlook, Teams
- Ability to work in a fast-paced environment
- Maintain a positive mindset in challenging situations
- Contribute to a positive team culture
References
References available upon request.
Timeline
Patient Resources Worker
Los Angeles General Medical Center
07.2006 - Current
Radiology Aide
Children's Hospital
01.2001 - 01.2006
Medical Receptionist
Harriman Jones Medical Group
01.1991 - 01.2001
Patient Representative / Medical Assistant
Desert Valley Medical Group
01.1987 - 01.1991
Associate of Arts General Studies -
Eastern Gateway Community College
Medical Billing/ Coding -
Downey Adult School
Medical Assistant Certificate / BLS Certified Medical Assisting -
Bryman College
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