Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Accomplishments
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Tina Riker

Prattville,AL

Summary

With dependability, resilience, and expertise, I have honed my customer service skills and am eager to contribute them to your company. Collaborating with your organization is something I look forward to, as I believe I can be a valuable asset. My goal is to secure a full-time position that offers professional challenges, allowing me to leverage my strong interpersonal skills, excellent time management abilities, and problem-solving expertise. With extensive experience in the banking sector, having served in diverse roles across four distinct banks, I found particular enjoyment in the role of check imaging.

Overview

26
26
years of professional experience

Work History

Assistant Store Manager

Dollar General
09.2023 - 06.2024
  • Demonstrate strong professional customer service skills when interacting with customers and vendors.
  • Ensured speedy customer service by efficiently running checkout operations
  • Performed a variety of responsibilities with the HTC handheld device such as conducting accurate inventory counts, initiating purchase orders, managing damages efficiently, and processing vendor receipts
  • Ensured accurate end-of-day balancing and meticulously prepared daily deposits.
  • Conducted daily bank runs for depositing funds and processing change orders
  • Managed inventory, organized displays, and stocked shelves efficiently
  • Maintained cleanliness and efficiency of store operations.
  • Reported issues to higher management with great detail.

Accounts Receivable

Split Rock Hotel
10.2022 - 05.2023
  • Demonstrated strong attention to detail by accurately completing expense reports for reimbursement of petty cash
  • Managed nightly deposits and change orders for 10 outlets
  • Regularly provides accurate and current financial data. Receives and processes remote capture deposits.
  • Manage credit card/bank disputes
  • Enhanced retrieval process for internally faxed contracts.
  • Organized and facilitated cash handling, maintaining strict adherence to security protocols
  • Managed cash transactions in a secure manner.

Operations Clerk II

First Northern & Trust
08.2020 - 10.2022
  • Ensured the meticulous closure, record-keeping, and electronic storage of Certificate of Deposits.
  • Consistently demonstrated efficiency in the daily settlement of Certificate of Deposits.
  • Maintained high standard of proofreading for banking documents related to new and closed accounts.
  • Implemented rigorous processes for maintaining accurate records through thorough reconciliation of internal banking statements
  • Sorted, compiled and imaged all banking documents for e-filing purposes and prior to hard copy filing.
  • Delivered excellent customer service by addressing client concerns and providing account information with 20 to 40 calls a day.
  • Streamlined operations by efficiently handling debit card freeze requests, closures, and dispute resolutions.

Repair/Returns Supervisor

Brinks Global
01.2018 - 01.2020
  • Maintained accurate records of merchandise, orders, and returns through efficient data entry.
  • Maintained efficient transportation of goods between consumers, retailers and wholesalers.
  • Executed quality control measures on a regular basis for all repairs received, an average of 10 to 50 a day. Maintained and accurately managed a daily spreadsheet.
  • Maintained accurate unit quantities within the repairs/returns department through consistent monitoring and adjustment of cycle counts.
  • Ensured accurate record-keeping of returns transactions, meeting both company policies and regulatory guidelines.
  • Managed the unloading, inspection, and storage process for damaged or returned products. On average, was about 500-1000 a day.
  • Facilitated the correct allocation of returned merchandise to various warehouse departments and appropriately prepared packages for international returns.
  • Managed the tracking and recording of returned goods.
  • Took the initiative to volunteer for extra shifts, effectively mitigating staffing shortages during holiday seasons and other high-demand periods.
  • Kept close eye on department employees and assess theft risks and maintain loss prevention goals.
  • Performed international ship repairs on a weekly basis.
  • Successfully processed return transactions across different platforms like ECOM, wholesale, and retail while attentively inspecting items for potential fraudulent activities. Actively engaged in ongoing communication with all stakeholders.
  • Provided support to the shipping department by assisting with domestic and international ECOM orders as needed.
  • Assisted in the monthly inventory audit process of all merchandise at NJDC, working alongside the warehouse team.

Cash Logistics Processor

Brinks CIT
01.2017 - 01.2018
  • Maintained accurate records of cash transactions and ATM balances for commercial customers, utilizing armored car support.
  • Managed deposit accounts for diverse range of retailers.
  • Ensured accurate financial transactions across various banking institutions.
  • Implemented efficient imaging system for check scanning and deposit balancing.
  • Operated 10 key money counting machines and image machines.
  • Demonstrated adaptability during peak periods, adjusting priorities as needed to meet workload demands efficiently.
  • Counted, verified and reported currency inventory daily.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.

Customer Service Specialist

Home Depot
04.2013 - 12.2017
  • Provided courteous and efficient customer service through the use of appropriate techniques and critical thinking abilities.
  • Followed up with customers to ensure satisfaction with product functionality.
  • Demonstrated expertise in company products by offering insightful suggestions and recommendations to customers.
  • Effectively handled inquiries and resolved basic issues on customer accounts while delivering personalized customer service.
  • Built lasting rapport with customers by prioritizing open dialogue and engagement.
  • Managed all aspects of customer assistance.
  • Efficiently handled various customer tasks such as processing purchases, handling special requests, and assisting with online orders.
  • Demonstrated active listening skills by addressing both positive and negative feedback.
  • Handled approximately 50 to 100 incoming calls per shift, directing them to the appropriate department.

Head Teller

BancorpSouth
04.1998 - 07.2012
  • Demonstrated strong interpersonal skills by building lasting relationships with clients based on respect, trust, and personalized attention.
  • Handled cash, checks, and other monetary items while verifying their accuracy and legitimacy for deposits and payments.
  • Balanced and replenished ATM funds in empty canisters prior to validation process.
  • Prepared currency shipments and the receipt of money while adhering to strict safety guidelines.
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
  • Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
  • Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
  • Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
  • Investigated and promptly resolved issues with patron accounts.
  • Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
  • Provided customers with appropriate literature on banking products and services.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on online banking and mobile banking applications.
  • Handled all necessary tasks related to bank armored car transactions, including counting, verifying and handling both outgoing and incoming funds.
  • Monitored and verified suspicious activity on customer accounts.
  • Referred customers to other banking departments for specialized services.
  • Performed thorough examination of checks to ensure endorsement and legitimacy
  • Maintained adherence to bank regulations by overseeing tellers and vault activities
  • Implemented procedures to guarantee accurate nightly vault balance
  • Maintain high standards of teller performance through regular audits.
  • Managed multiple line telephones to assist clients and respond to inquiries. This could be 20 to 30 calls a day.
  • Managed the maintenance of all required documentation for bank audits.
  • Provided research assistance for client statements, checks, and deposited items
  • Provided assistance to clients in checkbook balancing.

Education

High School Diploma -

High Point Regional High School
Sussex, NJ

Skills

  • Time Management
  • Attention to Detail
  • Bank/Account Reconciliation
  • Data Entry
  • Organizational Skills
  • Microsoft Office
  • Multitasking and Prioritizing
  • Self Motivation
  • Reliability
  • Cash auditing
  • Problem-solving abilities
  • Professionalism
  • Adaptability
  • 10-Key Keyboard

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Store Manager

Dollar General
09.2023 - 06.2024

Accounts Receivable

Split Rock Hotel
10.2022 - 05.2023

Operations Clerk II

First Northern & Trust
08.2020 - 10.2022

Repair/Returns Supervisor

Brinks Global
01.2018 - 01.2020

Cash Logistics Processor

Brinks CIT
01.2017 - 01.2018

Customer Service Specialist

Home Depot
04.2013 - 12.2017

Head Teller

BancorpSouth
04.1998 - 07.2012

High School Diploma -

High Point Regional High School

Accomplishments

I effectively supported the branch manager in establishing a new bank branch in a different location. For a short time, I acted as the lead teller for two branches, including a drive-through only branch staffed by two tellers. I achieved my sales targets annually from the inception of the recognition program until my departure, consistently securing the #1 rank, with the exception of one year when I ranked #2.

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Tina Riker