Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Tina Rings

Mount Vernon,OH

Summary

Dedicated healthcare patient relations professional recognized for exceptional productivity and task efficiency. Demonstrates expertise in conflict resolution and patient advocacy, while ensuring compliance with health information privacy practices. Strong communication and empathetic problem-solving skills drive enhanced patient satisfaction and support overall healthcare objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Ambulatory Patient Access Representative

Nationwide Children's Hospital
Columbus, OH
05.2015 - 11.2023
  • My responsibilities included registering patients by obtaining accurate demographic, insurance and physician information
  • Screen customer data to ensure patient is eligible for insurance indicated, also ensure insurance pre-certification and physician referral requirements are met
  • Answer internal and external phone calls while maintaining patient confidentiality
  • Make appointments/referrals for Clinics and other areas as physician advise
  • Performs other related duties as assigned
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Actively participated in team meetings and training sessions.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Greeted patients and visitors in a courteous and professional manner.
  • Collaborated with clinical and administrative staff to meet patient needs.

Education

12 - General Studies

New Albany High School
New Albany, OH
05.1989

Skills

  • Epic
  • Insurance Eligibility Verification
  • Computer operation
  • HIPAA
  • Medical Office Experience
  • Medical Scheduling
  • Medical Records
  • Hospital Experience
  • Customer service
  • Teamwork
  • Administrative
  • Patient identity verification
  • Multitasking and organization
  • Quality assurance
  • Regulatory compliance
  • Privacy regulations knowledge
  • Healthcare systems navigation
  • Relationship building
  • Registration and admissions

Certification

CPR/AED, 02/01/23, 02/01/25

References

References available upon request.

Timeline

Ambulatory Patient Access Representative

Nationwide Children's Hospital
05.2015 - 11.2023

12 - General Studies

New Albany High School
Tina Rings