Dedicated healthcare patient relations professional recognized for exceptional productivity and task efficiency. Demonstrates expertise in conflict resolution and patient advocacy, while ensuring compliance with health information privacy practices. Strong communication and empathetic problem-solving skills drive enhanced patient satisfaction and support overall healthcare objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ambulatory Patient Access Representative
Nationwide Children's Hospital
Columbus, OH
05.2015 - 11.2023
My responsibilities included registering patients by obtaining accurate demographic, insurance and physician information
Screen customer data to ensure patient is eligible for insurance indicated, also ensure insurance pre-certification and physician referral requirements are met
Answer internal and external phone calls while maintaining patient confidentiality
Make appointments/referrals for Clinics and other areas as physician advise
Performs other related duties as assigned
Explained various admission forms and policies, acquiring signatures for consent.
Actively participated in team meetings and training sessions.
Participated in training sessions to stay updated on healthcare policies and registration software.
Applied HIPAA privacy and security regulations while handling patient information.
Greeted patients and visitors in a courteous and professional manner.
Collaborated with clinical and administrative staff to meet patient needs.