Tina Rivas

• Assures that the policies, mission, philosophy, and values of VITAS are upheld in the delivery of patient care services.
• Ensures that hospice care is provided to the ultimate satisfaction of the patients and their families.
• Actively collaborates with Team Managers, Medical Director, and Admissions Department on clinically complex cases.
• Works in collaboration with the Admissions Manager to ensure patient care resources are available for pending admissions.
• Acts as a clinical resource in collaboration with Medical Director.
• Works in collaboration with the Medical Director and Senior Management team regarding the process for all alive discharges in the program.
• Overseas, the program clinical operations staff adherence to policies, procedures, and standards.

• Manages all aspects (staffing, financial performance and quality) of care provided by the interdisciplinary team.
• Managed teams with a census of 350 patients and over 50 staff.
• Directly supervises and evaluates RN Case Managers, Home Health Aides, Social Workers, Chaplains and Team Assistant.
• Monitor and manage team performance to include documentation and staff productivity.
• Ensures communication and collaboration with other health care disciplines.
• Educates and mentoring of staff.

Accomplishments:

Developed and mentored highly motivated and high-performance staff.

• Directly supervises and manages the Referral Center, Admission Nurses and Clinicians in 7 counties.
• Responsible for ensuring patient/families easy access to hospice and palliative care in the Hospital, Home and Long Team Care Facilities.
• Provided leadership and support to ensure timely response to referral inquires.
• Monitor and manage team performance to include documentation and actuate completion of admission paperwork.

Accomplishments:

• Developed and implemented the Referral Center and Admission processes

• Manage all aspects (staffing, financial performance and quality) of care provided by the interdisciplinary team.
• Directly supervises and evaluates RN Case Managers, Home Health Aides, Social Workers, Chaplains and Team Assistant.
• Monitor and manage team performance to include documentation, and staff productivity.
• Ensures communications and collaboration with other health care providers.
• Educates and mentor's staff.

Accomplishments:

Developed a Tuck-In Program for SNF/ALF patients to receive additional personal care and pampering in the evening hours.

• Coordinate relationships with hospice referral sources (physicians, hospital case managers, and direct patient staff), and assist with timely admissions in the hospital setting.
• Case management of newly admitted general inpatient and hospitalized team patients.

Accomplishments:

Conversation rate of over 90% from referral to admission.

• Facilitated General Orientation for new employees.
• Educated new staff in pain and symptom management.
• Worked as a mentor and resource for new and existing staff.

Accomplishments:

Developed educational tools and resources for nurses, home health aides, chaplains, and social workers.

• Responsible for clinical and community marketing in Lake and Sumter Counties.
• Provided education to referral sources on end-of-life and palliative care.

Accomplishments:

Provided over 100 community contacts and education /month in Lake & Sumter counties.

• Provided specialized nursing skills to hospice patients in accordance with the plan of care.
• Assess and observes the needs of the patient to include pain and symptom management.
• Provides education to patient/family on pain, symptom management and end of life care.

• Overall administration of the clinical departments and monitoring staffing for a 50 bed SNF, 32 bed ALF and Independent Living Apartments.

• Monitored and managed various treatment and care interventions.