Tina Rizo
Anderson
Summary
Attentive office support professional with proven track record of providing exceptional administrative, organizational, and customer service support. Skilled in database and spreadsheet programs, calendar management, and filing systems. Excellent communicator with the ability to build and maintain relationships with clients, customers, and colleagues.
Overview
14
14
years of professional experience
Work History
Office Assistant
Roberson and Sons Insurance Agency
12.2024 - Current
- Answer Phones
- Distribution of Certificates of Insurance
- Add drivers to policies
- Audit policies
- Run DMV records
Office Assistant
ServPro
12.2023 - 12.2024
- Answer phone calls
- Import customer information into computer
- Schedule a day and time for inspections
- Communicate with insurance companies
- Make sure customers have coverage
Office Assistant II
Shasta County
07.2023 - 12.2023
- Supported staff by performing data entry and completing administrative duties
- Scheduled appointments, maintaining calendars for personnel
- Coordinated office operations and procedures to facilitate workflow and efficiency
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Maintained composure in dealing with conditions of urgency and in pressure situations
- Greeted visitors in a professional manner and provided assistance when necessary
Dispatcher
Earl's Performance Plumbing
04.2022 - 07.2023
- Managed data entry and documentation for deliveries
- Oversaw dispatch activities and enforced compliance with laws and regulations
- Answered calls from technicians and customers
- Organized technicians routes
- Efficiently handled all incoming calls from customers inquiring about services
- Assisted in training new staff members on dispatcher duties and responsibilities
- Performed troubleshooting to resolve technical issues related to dispatch equipment or software programs
Service Coordinator
Standardized Improvement & Plumbing Inc
12.2020 - 04.2022
- Assigned work to employees based on material and worker qualifications of specific jobs
- Estimated materials and employee requirements to complete jobs
- Called customers to set up appointments for requested installations
- Submitting authorization to home warranties
- Ordering parts for upcoming jobs, invoicing, and accounts receivable
- Ordered and maintained necessary inventory for installations
- Provided excellent customer service to clients and colleagues; strong communication skills
Dispatcher
Cox Communications
10.2014 - 03.2018
- Route technicians and ensure all equipment was on account
- Make sure all time frames were met and daily reports were completed
- Training new employees and interviewing potential employees
- Oversaw dispatch activities and enforced compliance with laws and regulations
- Proficiently used computer systems for data entry, tracking, and managing of driver information
- Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions
- Demonstrated strong problem-solving skills in resolving customer inquiries and complaints
- Efficiently handled all incoming calls from customers inquiring about services or shipment status
Executive Housekeeper
Springhill Suites/Hampton Inn
10.2010 - 02.2014
- Planned work schedules for employees based on occupancy levels
- Created detailed reports regarding housekeeping activities including budgeting, guest feedback
- Inspected hotel premises to ensure adherence to standards of cleanliness and maintenance
- Ensured compliance with health and safety laws, regulations and guidelines
- Trained housekeeping personnel in proper use of chemicals, cleaning techniques and safety regulations
- Provided guidance and support to staff members when needed
- Managed supply inventories in order to maintain adequate stock levels at all times
Education
High School -
Pasadena High Scool
Pasadena, CASkills
- Time Management
- Microsoft Programs
- Employee Training
- Customer Service
- Self Starter
- Strong Problem Solvers
- Multi-line Phone Proficiency
- Critical Thinking
Timeline
Office Assistant
Roberson and Sons Insurance Agency
12.2024 - Current
Office Assistant
ServPro
12.2023 - 12.2024
Office Assistant II
Shasta County
07.2023 - 12.2023
Dispatcher
Earl's Performance Plumbing
04.2022 - 07.2023
Service Coordinator
Standardized Improvement & Plumbing Inc
12.2020 - 04.2022
Dispatcher
Cox Communications
10.2014 - 03.2018
Executive Housekeeper
Springhill Suites/Hampton Inn
10.2010 - 02.2014
High School -
Pasadena High Scool
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