Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TINA ROBINSON

Galax,VA

Summary

Resolution-minded Retail Team Leader with 16+ years of experience solving complex issues, daily struggles, along with Celebrating achievements, and providing excellence in client service. Team-oriented supervisor motivating employees to take ownership of respective roles. Service-desk specialist handling large volumes of guests with professionalism and enthusiasm. Objective Team leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets

Overview

21
21
years of professional experience

Work History

Retail Team Leader

Truist Galax
03.2023 - Current
  • Upheld stringent bank standards for loans, money handling, and legal considerations.
  • Represented bank at community events and you to establish strong ties and promote business.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Developed strong relationships with customers through high levels of customer service.
  • Managed and open checking, saving and line of credit accounts.
  • Met with clients to generate new business and negotiate contracts.
  • Supported bank manager with special projects and additional job duties.

Retail Team Leader

Truist
09.2014 - 03.2023
  • Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
  • Made introductions to partners to help meet customer's broader financial needs.
  • Grew book of business through proactive outreach.
  • Conducted needs-based conversations to identify customer credit, deposit and investment requirements.
  • Explained and demonstrated self-service mobile options to customers.
  • Worked with clients to address and respond to client and partnership management issues.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Continually boosted branch production and revenue by consistently working to meet monthly and quarterly sales goals.
  • Discussed financial options with clients and provided informed suggestions.
  • Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.

Senior Bank Teller

BB&T Bank
06.2007 - 09.2014
  • Identified potential needs through observation, questioning and listening.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Researched and resolved customer issues on personal savings, checking and line of credit accounts.
  • Examined tellers' reports of daily transactions for accuracy.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Counted cash drawers and made bank deposits.
  • Traveled to several different branches and worked as needed.

Volunteer Teachers Assistant

Grayson County Schools
09.2005 - 06.2007
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Supported student learning objectives through personalized and small group assistance.
  • Provided support to help students with special needs learn and grow.
  • Documented student progress and communicated with parents to keep informed.
  • Recorded grades for coursework and tests in online reporting system.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
  • Assisted and mentored students in groups of up to 24 by reviewing lesson.

Chef and Restaurant Manager

Galax Country Club
10.2002 - 12.2005
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Collaborated with staff members to create meals for large banquets.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Verified compliance in preparation of menu items and customer special requests.
  • Collaborated with other personnel to produce and modify menus and selections.
  • Developed and cooked memorable dishes that brought new customers into establishment.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Developed recipes and menus by applying understanding of market demand and culinary trends,
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
  • Calculated payroll deductions by accurately and processed payroll to meet preset requirements.
  • Submitted reports on payroll activities.
  • Collaborated with human resources personnel to accurately and efficiently track leave time.

Education

Cosmetology License - Cosmetology

Shear Art Hair Academy
Hillsville, VA
04.2001

High School Diploma -

Grayson County High School
Independence, VA
06.2000

Skills

  • Reporting and Performance Analysis
  • Meeting Sales Goals
  • Delegation and Supervision
  • Sales Activities
  • Building Customer Loyalty
  • Computer Proficiency and Microsoft Office
  • Staff Coaching and Training
  • Handling Complaints and Inquiries
  • Team Meeting Participation
  • Exceeding Customer Expectations
  • Scheduling and Time-Tracking
  • Customer Engagement
  • Team Goals

Accomplishments

  • Mystery Shop Master
  • Branch Banker All Star
  • Presidential Award Recipient 2011
  • Upper Management Award/Breakfast 2018
  • VOC top ranking for branch

Timeline

Retail Team Leader

Truist Galax
03.2023 - Current

Retail Team Leader

Truist
09.2014 - 03.2023

Senior Bank Teller

BB&T Bank
06.2007 - 09.2014

Volunteer Teachers Assistant

Grayson County Schools
09.2005 - 06.2007

Chef and Restaurant Manager

Galax Country Club
10.2002 - 12.2005

Cosmetology License - Cosmetology

Shear Art Hair Academy

High School Diploma -

Grayson County High School

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TINA ROBINSON