Tina Robinson
Schenectady,NY
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
27
27
years of professional experience
Work History
Senior Clinical Resource Coordinator
Ellis Medicine- Mohawk Harbor PC & Family Practice
03.2022 - Current
- Manage clinical staff and activities in 2 primary care offices by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Oversee clinical operations, education, and point of care laboratory competencies for 6 outpatient offices
- Develop and implement quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Participate in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Collaborate with multiple levels of leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Train new nurses and medical assistants in proper techniques, care standards, operational procedures, and safety protocols.
- Investigate and independently resolve complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Supervise, direct, and motivate high-quality performance from nursing staff.
- Review department performance and adjust coverage to compensate for changing conditions.
- Coordinate and implement in-service educational programs focusing on safety and adherence to protocols.
Clinical Resource Coordinator
Ellis Primary Care - Glenville Health Center
12.2020 - 03.2022
- Cared for patients in ambulatory setting without discrimination to age or gender through implementation of nursing process
- Coordinate care of other disciplines, delegates tasks to other clinical staff members, supervises care, and evaluates results
- Maintained competence in clinical practice and assists development of nursing practice standards
- Participated in evaluation of clinical staff, receiving and investigation of complaints of clinical nature, and quality improvement activities
- Served as resource to clinical team and collaborated with other sites/departments related to clinical activities.
Nurse Manager
Community Care Physicians, P.C. - Latham, NY
07.2019 - 06.2020
- Managed staff of 17 LPNs in primary care office
- Performed as RN Care Manager working telephonically and in person at office visits for high-risk patients by identifying their health and social needs in order to prevent hospitalizations
- Was certified in Leadership course for managers by The Mahoney Institute
- Met practice's goals in 2019 for CPC+ re-certification by engaging over 1% of high-risk patients, of which the practice's total patient population was approximately 18,000.
RN Team Lead
Anthem Inc - Albany, NY
01.2013 - 03.2019
- Provided call coaching for 17+ RN Case Managers on monthly basis, providing positive feedback and constructive criticism with goal of improving outcomes of interactions with members
- Support managers and act in their absence for problem-solving and resolving any urgent member/case issues
- Participated in collaboration and transition of Verizon Account splitting into CM and UM as well as transitioning to another electronic documentation system
- Acted as resource for nurses regarding process and policy changes
- Assisted staff with complex case issues, ongoing education, and training
- Provided call coaching and individual feedback to nurses on regular basis
- Selected to participate in and successfully completed six-month Front Line Leadership Fundamentals Program to further expand personal leadership/management skills.
Nurse Medical Management I, II, Sr
Anthem Inc - Albany, NY
07.2009 - 01.2013
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Performed prior authorization review of services requiring notification.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Devise or identify solutions for irregular requests and issues.
- Facilitated workgroup meetings with medical personnel to find effective solutions to issues.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
Registered Nurse
Maternity - Troy, NY
01.2006 - 03.2009
- Assessed, planned, and implemented care for gynecological/surgical patients, mother-baby couplets, and labor & delivery patients
- Cared for patients that range in age from newborn to geriatric
- Provided extensive patient teaching tailored to patient's needs related to post-operative care, labor & delivery, postpartum, and newborn care
- Performed circulating R.N
- Function in Operating Room for Cesarean sections
- Monitored & interpreted fetal heart monitors and performed interventions as necessary
- Resuscitated and cared for unstable newborns
- Acted as preceptor for new nurses and nursing students.
LPN, Per Diem RN
Capital Care Pediatrics - Clifton Park, NY
09.2005 - 03.2007
- Worked as LPN while completing curriculum to become RN
- Worked per diem as RN while in training as graduate RN full time in hospital
- Responsible for preparing patients for and assisting with examinations
- Administered medications, vaccinations, and nebulizer treatments to children ranging in age from newborn to young adult
- Maintained records of vital statistics and other pertinent data of patients
- Provided patient teaching to parents for children at both well and sick visits.
Home Health Care Aide
Private Residence - Halfmoon, NY
05.2004 - 12.2004
- Cared for elderly homebound couple in their home by assisting with bathing, dressing, toileting, and ambulating them
- Duties also included assistance with medication administration, light housekeeping, and preparing and cooking meals
- Administered medications including insulin, optical, and oral medications.
Unit Secretary
Samaritan Hospital - Troy, NY
02.2003 - 07.2003
- Provided administrative support to Oncology Unit
- Responsible for transcribing physician orders, scheduling patient procedures, maintaining patient charts, and other related clerical duties.
Outside Sales Representative
Thruway Fasteners, Inc - Albany, NY
09.2001 - 01.2003
- Business to business sales of hardware throughout local manufacturing industry
- Managed existing accounts and acquired new clients to achieve average monthly sales of $135,000.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Established new accounts through cold calling and personal visits to potential customers
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs
Sales/Customer Service
Argo Turboserve Corporation - Schenectady, NY
05.1997 - 09.2001
- Responsible for all aspects of mechanical kit sales to GE Energy; participating in e-auctions, soliciting quotes for hardware components, evaluating bids, issuing purchase orders, assembling parts lists, and expediting for on-time delivery
- Achieved $905,000 in sales of mechanical kits from January 2001 to September 2001
- Participated in Six Sigma Quality training and completed projects to improve delivery times to General Electric
- Interacted with all levels of personnel at GE Energy as well as dozens of various mechanical parts suppliers
- Received Recognition Award for Outstanding Job Performance and Outstanding Customer Service.
- Obtained referrals with existing clients to generate new business, boosting overall sales
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Delivered superior customer service to retain existing customers and attract future customers.
Education
Associate of Science - Registered Nursing
Albany Memorial Hospital School of Nursing
Albany12.2005
Bachelor of Science -
Siena College
Loudonville05.2000
Skills
- Training Coordination
- Meeting facilitation
- Staff Development
- Personnel Management
- Corrective Action Implementation
- Critical Thinking
- Clinical Supervision
Timeline
Senior Clinical Resource Coordinator
Ellis Medicine- Mohawk Harbor PC & Family Practice
03.2022 - Current
Clinical Resource Coordinator
Ellis Primary Care - Glenville Health Center
12.2020 - 03.2022
Nurse Manager
Community Care Physicians, P.C. - Latham, NY
07.2019 - 06.2020
RN Team Lead
Anthem Inc - Albany, NY
01.2013 - 03.2019
Nurse Medical Management I, II, Sr
Anthem Inc - Albany, NY
07.2009 - 01.2013
Registered Nurse
Maternity - Troy, NY
01.2006 - 03.2009
LPN, Per Diem RN
Capital Care Pediatrics - Clifton Park, NY
09.2005 - 03.2007
Home Health Care Aide
Private Residence - Halfmoon, NY
05.2004 - 12.2004
Unit Secretary
Samaritan Hospital - Troy, NY
02.2003 - 07.2003
Outside Sales Representative
Thruway Fasteners, Inc - Albany, NY
09.2001 - 01.2003
Sales/Customer Service
Argo Turboserve Corporation - Schenectady, NY
05.1997 - 09.2001
Associate of Science - Registered Nursing
Albany Memorial Hospital School of Nursing
Bachelor of Science -
Siena College
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