Tina Rodriguez

Caring for my family.

• Managed household errands and other essential duties.

• Answered inbound/Outbound calls and emails, providing frontline customer support or assistance with product and service transactions.
• Provided exceptional customer service to ensure customer satisfaction.
• Professionally filed emails to claims department, Dispatch, Managers/Supervisors,Technicians.
• Make outbound calls to customers to make sure all situations was properly handled.
• Authorized exchanges/refunds to customers upon supervisors/managers approval.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

• Maintained cleanliness of store environment including floors, windows, displays.
• Cleaned shelves, counters and tables to maintain organized store.
• Built and maintained relationships with peers and upper management to drive team success.
• Answered incoming telephone calls to provide store, products and services information.
• Engaged customers in friendly, professional dialogue to determine needs.
• Provided accurate information about products, prices and services.
• Handled returns and exchanges according to company policies.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Greeted customers to determine wants or needs.

• Maintained up-to-date knowledge of store merchandise and policies.
• Answered incoming telephone calls to provide store, products and services information.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Greeted customers and provided exceptional customer service.
• Organized stockroom shelves according to size, color or style.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Carefully deliver car parts to customers homes/businesses.
• Responsibly accept cash payments while carefully and responsibly returning all payments back to store management.

• Swept, mopped, scrubbed and waxed floors.
• Inspected all areas after completion of work to ensure that they were cleaned properly.
• Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
• Reported any damages or maintenance needs to supervisor immediately upon discovery.
• Kept business entrances clean, tidy and professional in appearance.
• Responded promptly to requests for housekeeping services from staff or visitors.
• Emptied trash cans and replaced liners as needed.
• Responded quickly to calls for spills and other potentially dangerous situations.
• Mixed water and detergents or acids to prepare cleaning solutions.
• Dusted, swept and mopped to maintain clean, safe environment for clients.
• Serviced, cleaned and restocked restrooms.