Tina Rodriguez
Live Oak,TX
Summary
Dynamic customer service representative with over 15 years of experience dedicated to enhancing client satisfaction and driving operational efficiency. Expertise in managing customer interactions and resolving inquiries swiftly through effective resource utilization. Proven leadership skills demonstrated through training new team members and optimizing processes to ensure high-quality service delivery. Committed to professionalism and meticulous attention to detail in all customer service operations, including administrative support and cross-departmental collaboration to guarantee timely deliveries across Texas.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Core-Mark International, Inc.
06.2005 - Current
- Utilized CRM systems to efficiently manage customer interactions and data entry tasks.
- Collaborated with team members to streamline processes and enhance operational efficiency.
- Maintained high levels of client satisfaction through excellent customer service skills and knowledge.
- Demonstrated attention to detail in all aspects of customer service and data entry. Adapted quickly to changing priorities and customer needs. Supported wholesale operations by providing seamless service and efficient solutions. Handled customer inquiries using any and all systems available and resolved problems in a timely manner. Developed a training system to trained new customer service representatives on the proper handling of customer inquiries. Resolved customer complaints and issues with professionalism and efficiency.
- Crossed trained in Accounts payable and receiving of incoming product.
Education
High school diploma - Vocational Office Education
Judson High School
Converse, TX05.1982
Skills
- Customer service
- Computer literacy
- 10 key typing (10 years)
- English
- Customer Satisfaction Data Entry General Office Skills
- Leadership
- Microsoft Office
- Typing (10 years)
- Phone etiquette
- Office experience (10 years)
- Microsoft word
- Time management
- Communication skills
- Microsoft Excel
- Data entry
Links
http://linkedin.com/in/tina-rodriguez-46aa09166
Timeline
Customer Service Representative
Core-Mark International, Inc.
06.2005 - Current
High school diploma - Vocational Office Education
Judson High School
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