Tina Rodriguez
Plant City,FL
Summary
Dynamic professional with extensive experience at Home Depot, excelling in customer service and team management. Proven track record in training staff and enhancing operational efficiency. Skilled in payment transaction oversight and effective time management, consistently improving customer satisfaction and loyalty through proactive problem-solving and clear communication.
Diligent head cashier with solid background in managing cashier operations and providing excellent customer service. Effectively trained and supervised cashier teams, ensuring smooth transactions and handling customer inquiries. Demonstrated expertise in cash handling and maintaining accurate financial records.
Experienced with overseeing cashier operations and ensuring high levels of customer satisfaction. Utilizes cash handling expertise and team management skills to streamline processes and enhance service quality. Track record of fostering collaborative work environment and maintaining accurate financial records.
Overview
22
22
years of professional experience
Work History
Head Cashier
Home Depot
05.2021 - Current
- Supervised cashiers, ensuring efficient transaction processes and high customer service standards.
- Trained and mentored new staff on register operations and customer engagement techniques.
- Managed cash handling procedures, maintaining accuracy during shifts and daily reconciliations.
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Conducted regular audits of cash drawers, ensuring compliance with company policies and minimizing discrepancies.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Facilitated and logged store opening, closing, and shift changes.
- Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
Cashier
Home Depot
01.2017 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained organized checkout area, ensuring cleanliness and stock availability.
- Collaborated with team members to improve workflow during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Front Desk Medical Receptionist
Wyckoff Heights Medical Center
02.2011 - 11.2016
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers, enhancing patient experience.
- Processed insurance claims and verified patient eligibility with accuracy and attention to detail.
- Trained new staff on front desk procedures, improving operational efficiency and service quality.
- Resolved patient inquiries and concerns effectively, fostering a welcoming environment.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Maintained current and accurate medical records for patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
Environmental Services Housekeeper
Wyckoff Heights Hospital
02.2004 - 12.2010
- Maintained cleanliness and sanitation standards throughout hospital facilities.
- Operated industrial cleaning equipment to ensure efficient surface disinfection.
- Collaborated with healthcare staff to prioritize cleaning needs in high-traffic areas.
- Trained new employees on safety protocols and proper cleaning techniques.
- Implemented waste disposal procedures to promote environmental sustainability within the facility.
- Conducted regular inspections of cleaned areas to ensure compliance with health regulations.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Education
High School Diploma -
A Walk In Love Christian Academy H.S
Brooklyn, NY06-2011
Skills
- Customer service excellence
- Optimistic mindset
- Effective time management
- Store operational procedures
- Workforce development
- Collaborative team management
- Clear and concise communication skills
- Processing refunds
- Efficient shift scheduling
- Technical equipment troubleshooting
- Payment transaction oversight
- Meeting schedule management
BLS and First Aid
Certified in Basic Life Support And First Aid
Languages
Spanish
Native or Bilingual
ALS
Native or Bilingual
Timeline
Head Cashier
Home Depot
05.2021 - Current
Cashier
Home Depot
01.2017 - Current
Front Desk Medical Receptionist
Wyckoff Heights Medical Center
02.2011 - 11.2016
Environmental Services Housekeeper
Wyckoff Heights Hospital
02.2004 - 12.2010
High School Diploma -
A Walk In Love Christian Academy H.S