Tina Rodriguez-Amezquita
Bacliff,TX
Summary
Experienced Medical Office Specialist skilled in maintaining accurate patient records, coordinating appointments, and confirming insurance details. Bilingual in English and Spanish, fosters positive patient relationships and supports effective administrative functions. Aims to elevate patient satisfaction and operational performance in healthcare settings. Known for a strong work ethic and adaptability in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Medical Office Specialist
Women's Specialist of Clear Lake/ HCA
Webster, TX
02.2023 - 05.2024
- Coordinate appointment scheduling, ensuring smooth patient flow and timely service
- Manage checkout desk operations, scheduling future appointments for improved patient retention
- Order and track IUD devices, ensuring availability and timely patient care
- Collect payments efficiently, contributing to accurate financial records
- Verify insurance for OB financial agreements, ensuring compliance and patient satisfaction
Front Desk Receptionist (contract)
Methodist Hospital Systems
Baytown, TX
01.2021 - 06.2021
- Registered patients for Covid vaccines, ensuring data accuracy and compliance with hospital protocols
- Maintained patient records with precision, contributing to efficient vaccine distribution
- Collaborated with medical staff to streamline patient registration, enhancing overall workflow
- Resolved patient queries promptly, ensuring a smooth and supportive registration experience
Medical Receptionist
Bay Area Medical Clinic
Houston, TX
02.2014 - 04.2019
- Scheduled and confirmed patient appointments, ensuring efficient workflow and patient satisfaction
- Collected and entered patient information, maintaining accurate and up-to-date records
- Communicated effectively with medical staff, enhancing team collaboration and patient care
- Processed patient payments and insurance details, ensuring financial responsibilities were clear
- Managed multi-line phone system, providing high-quality administrative support and customer service
Sales Associate
American Eagle Outfitters
Houston, TX
09.2011 - 12.2013
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Assisted customers by finding needed clothing items and checking inventory for items at other locations
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty
- Answered customers' questions and addressed problems and complaints in person and via phone
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
Medical Receptionist
Bay Area Medical Clinic
Houston, TX
03.2004 - 11.2009
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in
- Informed patients of financial responsibilities prior to rendering services
- Observed strict HIPAA guidelines at all times according to company policy
- Straightened up the waiting room so that it remained neat and organized
- Took messages from patients and relayed to the appropriate staff
- Interviewed patients to collect medical information and insurance details
- Managed a multi-line phone system and greeted all patients
- Helped with moving and setting up practice to new location
Vision Center Manager
Wal-Mart
Pearland, TX
02.2003 - 03.2004
- Managed day-to-day operations, including supervision and assignment delegation for five member team
- Evaluated operations trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Collaborated with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Provided onsite training
- Sales Associate for 3 years before being promoted to Manager
Education
Non certified - Medical Assistant
Texas School of Business
Friendswood, TX11.2013
GED -
Alvin Community College
Alvin, TX07.2011
Skills
- Patient callbacks and appointment scheduling
- Microsoft Office proficiency
- Family planning expertise
- Customer retention strategies
- Medical administrative support
- Front desk operations
- HIPAA compliance
- Medical records management
- Insurance verification
- Bilingual proficiency in English and Spanish
- Epic software knowledge
- Medical office experience
- Patient registration processes
- Payment processing skills
- Multi-line phone management
- Team collaboration and conflict resolution
- Attention to detail and organizational skills
- Patient referrals and EMR software proficiency
- Multitasking ability
- Verbal and written communication
References
References available upon request.
Timeline
Medical Office Specialist
Women's Specialist of Clear Lake/ HCA
02.2023 - 05.2024
Front Desk Receptionist (contract)
Methodist Hospital Systems
01.2021 - 06.2021
Medical Receptionist
Bay Area Medical Clinic
02.2014 - 04.2019
Sales Associate
American Eagle Outfitters
09.2011 - 12.2013
Medical Receptionist
Bay Area Medical Clinic
03.2004 - 11.2009
Vision Center Manager
Wal-Mart
02.2003 - 03.2004
Non certified - Medical Assistant
Texas School of Business
GED -
Alvin Community College
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