Tina Rohman
Scottsdale,AZ
Summary
Experienced, results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Talented professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company objectives.
Overview
33
33
years of professional experience
Work History
Front Office Assistant
Four Peaks Neurology
09.2018 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Office Manager
Barefoot Chiropractic
07.2010 - 09.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Paraprofessional
Gilbert Public Schools
08.2005 - 05.2010
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Reported on student progress, behavior, and social skills to parents.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
Assistant Preschool Director
La Petite Academy Inc.
07.1991 - 11.1996
- Participated in ongoing professional development opportunities, staying current on industry trends and emerging teaching methodologies.
- Assisted in recruitment efforts, interviewing potential candidates and evaluating their qualifications to meet the needs of the preschool program effectively.
- Coordinated with external agencies to ensure compliance with state licensing regulations and maintain an exemplary safety record.
- Enhanced parent-teacher communication by implementing a monthly newsletter and organizing regular meetings.
- Created a welcoming environment for prospective families by conducting informative tours of the preschool facility.
- Evaluated teacher performance through classroom observations, providing constructive feedback for improvement when necessary.
- Provided compassionate support to families experiencing personal challenges, connecting them with appropriate resources when needed.
- Cultivated a collaborative atmosphere among staff members by regularly holding team-building exercises and group discussions on best practices in early childhood education.
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Managed program paperwork and child records to comply with state requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
Education
High School Diploma -
Belding High School
Belding, MI06.1991
Skills
- Problem-solving skills
- Time Management
- Administrative Skills
- Reception duties
- Schedule Management
- Document Management
- Data Entry
- Scheduling appointments
- Attention to Detail
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Relationship Building
- Self Motivation
- Interpersonal Skills
- Professionalism
Timeline
Front Office Assistant
Four Peaks Neurology
09.2018 - Current
Office Manager
Barefoot Chiropractic
07.2010 - 09.2018
Paraprofessional
Gilbert Public Schools
08.2005 - 05.2010
Assistant Preschool Director
La Petite Academy Inc.
07.1991 - 11.1996
High School Diploma -
Belding High School
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