Tina Romero-Ita
Miami Gardens,Florida
Summary
Seeking a position in a progressive environment where I can use my knowledge and skills in Office Administration and Customer Service.
Overview
23
23
years of professional experience
Work History
Consumer Lending Sales Specialist
Advance America Cash Advance
Hialeah, Florida
12.2021 - 12.2024
- Handled large volume of Cash daily for Pay Day loan costumers
- Completed all Debit Cards transactions
- Answered high volume incoming calls related to collections, inquiries and complaints
- Handled Western Union transactions
- Helped with Marketing activities in the local community
Reading Specialist
AmeriCorps/Communities in Schools Miami
Miami, Florida
08.2018 - 12.2020
- Helped teachers diagnose reading strengths and weaknesses and match these skills with appropriate techniques and materials
- Consulted frequently with Reading Coach on matters relating to reading instruction using our progress-monitoring instrument as a base
- Designed interventions and wrote lesson plans detailing methods and materials
- Assisted in the evaluation of ongoing programs and made recommendations
- Assisted teachers and other administrators and/or supervisors in implementing the school reading program
- (WonderWorks)
Receptionist/ Title Clerk
AutoNation Chevrolet Buick/GMC Dealership
Laurel, Maryland
02.2013 - 03.2018
- Provided daily relief for multi-line phone switchboard/receptionist
- Maintained accurate record-keeping of vehicle inventory, including new car information, wholesale purchase
- Contacted customers as needed to secure required documents while corrected title discrepancies
- Managed and tracked all incoming and outgoing titles Processed and re-assigned titles for vehicles sold by auction
- Created daily, weekly and monthly reports to track local and out of state the titles
- Examined vehicle title for accuracy and conformity to specified requirements
- Verified acceptance of the title in the state for which it is filed
- Ensured that titles were delivered to the purchasing dealer and properly transferred to the new owner
- Provided daily relief for multi-line phone switchboard/receptionist and cashier
Administrative Assistant/Training Coordinator
NOVUStar, LLC.
Falls Church, Virginia
06.2010 - 10.2012
- Perform general administrative duties as assigned by the CEO and COO
- Managed and oversaw the training department, including administrative assistant
- Managed training calendars for clients, as well as scheduled meetings and events; coordinated multiple conferences, classes, and luncheons
- Tracked and maintained records of changes pertaining to the training center as it pertained to events, training materials, and training sessions
- Coordinated special events for the training department
- Managed and oversaw the registration process, badge and material preparation
Student Intern/Intelligence Support Clerk
U.S. Dept of Interior/FWS-Office of Law Enforcement
Arlington, VA
10.2007 - 05.2010
- Collected and organized intelligence information from various established sources
- Reviewed routine data to ascertain accuracy of data and reliability of sources
- Compiled identified intelligence information; assisted in the preparation of situation maps, charts, visual aids, briefing papers, reports, and publications
- Maintained intelligence libraries, including maps, charts, documents and other items
- Compiled wildlife values, monitored internet wildlife sales, estimates of the illicit wildlife trade, smuggling and poaching methods
- Participated in collection, correlation, assessment, and detailed analysis of raw intelligence relating to wildlife resource or criminal areas of concern
Student Intern/Automated Office Assistant
U.S. Dept of Interior - Fish & Wildlife Service
Arlington, VA
09.2005 - 07.2007
- Prepared letters and memos using DTS (Document Tracking System)
- Assisted Audit Liaison Officer with monthly audit reports & recommendations
- Answered phones, greets visitors and guests
- Updated weekly Federal Register Tracking
- Prepared Travel Authorizations and vouchers
- Maintained records, file and library services of the (CFR) Code of Federal Regulations and FOI regulations
GovWorks’ Awareness Department/Automated Office Assistant
U.S. Department of the Interior
Herndon, VA
05.2002 - 12.2005
- Update database of agency’s COTR (Communicator Officer Technical Representative), vendor & clients
- Support the Office of Small and Disadvantaged Business Team Lead
- Achieved general knowledge of Small Business,8(a) and Alaskan Native Corporations
- Coordinate the monthly Vendor Hour and mini-trade show
- Create, organize and maintain a calendar for Small Business Utilization Specialists
- Call Center Operator (answer, route and assist public with inquiries)
Education
AA - Criminal Justice
Everest College
01.2005
Skills
- Bilingual Native Spanish Speaker
- 20 years’ Experience Business Administration
- Ability to work effectively in high pressured environments
- Team Player-Ability toward people of diverse backgrounds
- Type40 wpm
- Computer Literate Microsoft Office Suite, Outlook, Word, Excel, PowerPoint, Apple iMac CDK & ADP software
- Familiar with PBX phone system, Cisco & Mitel Pitney Bowes, Canon, Epson & Xerox copiers
- Fujitsu and Hewlett Packard scanner
Languages
Spanish
Professional Working
Timeline
Consumer Lending Sales Specialist
Advance America Cash Advance
12.2021 - 12.2024
Reading Specialist
AmeriCorps/Communities in Schools Miami
08.2018 - 12.2020
Receptionist/ Title Clerk
AutoNation Chevrolet Buick/GMC Dealership
02.2013 - 03.2018
Administrative Assistant/Training Coordinator
NOVUStar, LLC.
06.2010 - 10.2012
Student Intern/Intelligence Support Clerk
U.S. Dept of Interior/FWS-Office of Law Enforcement
10.2007 - 05.2010
Student Intern/Automated Office Assistant
U.S. Dept of Interior - Fish & Wildlife Service
09.2005 - 07.2007
GovWorks’ Awareness Department/Automated Office Assistant
U.S. Department of the Interior
05.2002 - 12.2005
AA - Criminal Justice
Everest College