Tina Romero-Ita
Miami Gardens,Florida
Summary
Seeking a position in a progressive environment where I can use my knowledge and skills in Office Administration and Customer Service.
Overview
23
23
years of professional experience
Work History
Consumer Lending Sales Specialist
Advance America Cash Advance
12.2021 - 12.2024
- Handled large volume of Cash daily for Pay Day loan costumers
- Completed all Debit Cards transactions
- Answered high volume incoming calls related to collections, inquiries and complaints
- Handled Western Union transactions
- Helped with Marketing activities in the local community
Reading Specialist
AmeriCorps/Communities in Schools Miami
08.2018 - 12.2020
- Helped teachers diagnose reading strengths and weaknesses and match these skills with appropriate techniques and materials
- Consulted frequently with Reading Coach on matters relating to reading instruction using our progress-monitoring instrument as a base
- Designed interventions and wrote lesson plans detailing methods and materials
- Assisted in the evaluation of ongoing programs and made recommendations
- Assisted teachers and other administrators and/or supervisors in implementing the school reading program
- (WonderWorks)
Receptionist/ Title Clerk
AutoNation Chevrolet Buick/GMC Dealership
02.2013 - 03.2018
- Provided daily relief for multi-line phone switchboard/receptionist
- Maintained accurate record-keeping of vehicle inventory, including new car information, wholesale purchase
- Contacted customers as needed to secure required documents while corrected title discrepancies
- Managed and tracked all incoming and outgoing titles Processed and re-assigned titles for vehicles sold by auction
- Created daily, weekly and monthly reports to track local and out of state the titles
- Examined vehicle title for accuracy and conformity to specified requirements
- Verified acceptance of the title in the state for which it is filed
- Ensured that titles were delivered to the purchasing dealer and properly transferred to the new owner
- Provided daily relief for multi-line phone switchboard/receptionist and cashier
Administrative Assistant/Training Coordinator
NOVUStar, LLC.
06.2010 - 10.2012
- Perform general administrative duties as assigned by the CEO and COO
- Managed and oversaw the training department, including administrative assistant
- Managed training calendars for clients, as well as scheduled meetings and events; coordinated multiple conferences, classes, and luncheons
- Tracked and maintained records of changes pertaining to the training center as it pertained to events, training materials, and training sessions
- Coordinated special events for the training department
- Managed and oversaw the registration process, badge and material preparation
Student Intern/Intelligence Support Clerk
U.S. Dept of Interior/FWS-Office of Law Enforcement
10.2007 - 05.2010
- Collected and organized intelligence information from various established sources
- Reviewed routine data to ascertain accuracy of data and reliability of sources
- Compiled identified intelligence information; assisted in the preparation of situation maps, charts, visual aids, briefing papers, reports, and publications
- Maintained intelligence libraries, including maps, charts, documents and other items
- Compiled wildlife values, monitored internet wildlife sales, estimates of the illicit wildlife trade, smuggling and poaching methods
- Participated in collection, correlation, assessment, and detailed analysis of raw intelligence relating to wildlife resource or criminal areas of concern
Student Intern/Automated Office Assistant
U.S. Dept of Interior - Fish & Wildlife Service
09.2005 - 07.2007
- Prepared letters and memos using DTS (Document Tracking System)
- Assisted Audit Liaison Officer with monthly audit reports & recommendations
- Answered phones, greets visitors and guests
- Updated weekly Federal Register Tracking
- Prepared Travel Authorizations and vouchers
- Maintained records, file and library services of the (CFR) Code of Federal Regulations and FOI regulations
GovWorks’ Awareness Department/Automated Office Assistant
U.S. Department of the Interior
05.2002 - 12.2005
- Update database of agency’s COTR (Communicator Officer Technical Representative), vendor & clients
- Support the Office of Small and Disadvantaged Business Team Lead
- Achieved general knowledge of Small Business,8(a) and Alaskan Native Corporations
- Coordinate the monthly Vendor Hour and mini-trade show
- Create, organize and maintain a calendar for Small Business Utilization Specialists
- Call Center Operator (answer, route and assist public with inquiries)
Education
AA - Criminal Justice
Everest College
01.2005
Skills
- Bilingual Native Spanish Speaker
- 20 years’ Experience Business Administration
- Ability to work effectively in high pressured environments
- Team Player-Ability toward people of diverse backgrounds
- Type40 wpm
- Computer Literate Microsoft Office Suite, Outlook, Word, Excel, PowerPoint, Apple iMac CDK & ADP software
- Familiar with PBX phone system, Cisco & Mitel Pitney Bowes, Canon, Epson & Xerox copiers
- Fujitsu and Hewlett Packard scanner
Languages
Spanish
Professional Working
Timeline
Consumer Lending Sales Specialist
Advance America Cash Advance
12.2021 - 12.2024
Reading Specialist
AmeriCorps/Communities in Schools Miami
08.2018 - 12.2020
Receptionist/ Title Clerk
AutoNation Chevrolet Buick/GMC Dealership
02.2013 - 03.2018
Administrative Assistant/Training Coordinator
NOVUStar, LLC.
06.2010 - 10.2012
Student Intern/Intelligence Support Clerk
U.S. Dept of Interior/FWS-Office of Law Enforcement
10.2007 - 05.2010
Student Intern/Automated Office Assistant
U.S. Dept of Interior - Fish & Wildlife Service
09.2005 - 07.2007
GovWorks’ Awareness Department/Automated Office Assistant
U.S. Department of the Interior
05.2002 - 12.2005
AA - Criminal Justice
Everest College
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