Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tina Roten

Morton,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Circle K
Morton, IL
04.2023 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.

Waitress

Double A's
Peoria, IL
05.2018 - 02.2023
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Organized take-out orders efficiently according to customer requests.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Bussed tables as needed during peak hours.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Greeted customers and provided menus.
  • Provided accurate change for cash transactions using a cash register system.
  • Prepared checks accurately and processed payments promptly.
  • Communicated daily specials to customers.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Took orders for food and drinks and delivered them to guests.
  • Assisted in seating guests at tables or booths.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Answered questions about menu items, ingredients, and pricing.
  • Replenished beverages when necessary.
  • Performed basic math calculations when computing bills for customers' meals.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Informed customers of daily specials and signature menu items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Stocked service areas with supplies during slow periods.
  • Filled condiments and napkin containers during slack periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Prepared checks, itemizing total meal costs and taxes.
  • Presented menus and answered questions regarding items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Set up tables in between patrons to reduce wait times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Certified Nursing Assistant

Heartland Nursing Home
Peoria, IL
04.2016 - 02.2023
  • Answered call lights promptly and responded to patient needs accordingly.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Observed patients for any changes in their physical or mental condition.
  • Reported changes in patient condition to registered nurse or physician.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Administered medications as directed by registered nurse or physician.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Participated in educational programs related to nursing assistant skills development.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Assisted residents in preparing for activities and social programs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Helped residents walk with or without self-help devices.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Used mobility devices to transport patients.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Supported non-ambulatory residents in range of motion exercises.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Administered medications and educated patients and families on correct at-home administration.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Collected specimens from patients for laboratory testing purposes.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Answered patient call signals and signal lights to determine patients' needs.

Certified Nursing Assistant

Illinois Department of Rehabilitation
Peoria, IL
05.2002 - 10.2013
  • Observed patients for any changes in their physical or mental condition.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Assisted residents in preparing for activities and social programs.
  • Helped residents walk with or without self-help devices.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Education

Associate of Science - Psychology/Counseling

Southern New Hampshire University
Manchester, NH

Skills

  • Call Management
  • Appointment Scheduling
  • Scheduling
  • Complaint resolution
  • Inbound and Outbound Calling
  • Product Knowledge
  • Information Security
  • Customer Relations
  • Reading Comprehension
  • Problem-solving abilities
  • Promotional support
  • Conflict Mediation
  • Conflict Resolution
  • Multi-Task Management
  • Documentation
  • High-energy attitude
  • Microsoft Office Suite
  • Customer Service
  • Follow-up skills
  • Office equipment proficiency
  • Microsoft Outlook
  • Computer Proficiency

Affiliations

I enjoy hiking with my dog. I also Groom dogs for low income families.

Timeline

Customer Service Representative

Circle K
04.2023 - Current

Waitress

Double A's
05.2018 - 02.2023

Certified Nursing Assistant

Heartland Nursing Home
04.2016 - 02.2023

Certified Nursing Assistant

Illinois Department of Rehabilitation
05.2002 - 10.2013

Associate of Science - Psychology/Counseling

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Tina Roten