Tina Routley

As a proficient Administrative Assistant with over 30 years of experience, I specialize in administrative work, problem solving, planning, and optimal customer service. I am known for increasing productivity and relieving the workload of managerial and shop staff. I have proven efficiency with an ability to quickly learn and navigate any computer software program and office filing system. I can efficiently and effectively answer phones, emails, customer inquires, and customer complaints. I can handle all shipping and receiving needs, including freight and international. I have several years experience in cash and credit card payments and balancing. I have assisted with with accounts receivable and payable. I can maintain accurate records and files, as well as high volume of data entry. I deliver and pickup customer orders. I maintain close relations with customers via, phone, email, and text. I have assisted HR when needed. Handled sensitive and confidential employee information with complete discretion. Assisted with planning, organizing, and coordinating company events.

As the Project/Operations manager of the hydraulic office with ERS, I was able to successfully implement a daily process of all operations and projects through effective and efficient policies and procedures. I had daily interactions with customers, vendors and sales associates. I was in charge of planning and scheduling of all hydraulic projects to ensure deadlines were met. I prepared formal quotes on all projects, purchased all supplies, tracked all labor and materials. Handled all payments (cash, check and credit/debit cards). Assisted with the shipping and receiving department and prepared shipping documents. I managed staff and created employee schedules. Partnered with the general plant manager to support the recruiting and hiring of candidates in the hydraulic department. Gathered time-sheets to prepare weekly payroll data for processing by payroll coordinator. Approved time off for hydraulic department employees. Chair for the safety committee. Part-time purchasing agent for the company. In charge of overseeing the companies parties and team-building meetings. Provided back-up to the accounting manager. Drove oversized vehicle. Maintained inventory through audits and purchasing. Order all company/office supplies. Assisted with travel arrangements and sales expenses.

As an Evidence Control Specialist, I was able to successfully and efficiently maintain confidentiality and preserve all evidence and property while adhering to strict policies and great attention to detail. Receive, data enter and scan inventory. I had to read, as well as, compose police reports that were highly sensitive in nature. I can calmly diffuse conflict. I work well in challenging, fast-paced, high-stress and deadline-oriented environments individually or as part of a team. Made large cash deposits to the general fund of $10k and under (police escorted over $10k). I was responsible for all aspects of receiving, data entry, storing, auditing, returning, and disposing of property and evidence. LEDS Certified at time of employment. Ran background checks.

I can listen and take notes of all facts, stay neutral and unbiased and come to sound conclusion. Maintained records through filing system per city code and ordinances. Created spreadsheets, correspondence, and word processing, Advance office skills, such as handling multi-line phones, processing a high volume of data entry, and assisting customers. I can communicate effectively both orally and written. Schedule meetings and appointments, create meeting agendas and take meeting minutes. Order supplies and material and keep records of purchases.

I maintained the security of and oversee vehicle storage lot. Supervised and trained security staff and employees. Maintain professional relations with city department managers, police, tow companies, and vendors through effective, clear and efficient communication. Developed new layout of vehicle locations. Developed new procedures and policies based on needs and requests from various divisions and bureaus within the city.

As a Police Administrative Support Specialist with the Chief's office of the Police Bureau. Answered phone calls from distraught and mentally ill citizens and resolved issues with tack and diplomacy. An emphatic listener who is confident, articulate, and professional. Performed various office duties. Scheduled conference room appointments and coordinated media requests. Assisted with disciplinary action board meetings and gathered confidential employee information from the personnel Division. Administrative support to Public Information Officer as well as all Sr. Administrative Assistants assigned to Assistant Chiefs.