Tina Ruggles
Bryan,OH
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
13
13
years of professional experience
Work History
Customer Service Account Manager
Fortune Brands/Therma Tru Doors, Fypon
07.2021 - Current
- Trained in a wide range of products owned by Fortune Brands.
- Take ownership of customer issues and followed problems through to resolution.
- Research and correct customer concerns to promote company loyalty.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Build strong relationships with customers/vendors.
Online Travel Agent
Pack & Go Cruise and Travel
02.2020 - 07.2021
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Office Manager
Derrow Chrysler Dodge Jeep Ram
02.2019 - 11.2019
- Managed all aspects of office
- Personally responsible for: Payroll, Human Resources, Accounts Payable, Accounts Receivable.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Payroll Coordinator/AP
Laurels of Defiance
12.2016 - 02.2019
- Payroll, Accounts Payable, Human Resources, orientation, hiring process
- Union facility.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Created new hire and termination documents for payroll.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Hired, managed, developed and trained staff, established and monitored goals and performance reviews and administered salaries for staff.
Owner/Manager
Razorz Edge Hair Salon
04.2011 - 07.2018
- Managed day-to-day business operations.
- Managed 12 or more employees.
- Created and enforced contractual agreements between Independent contractors and business.
- Managed purchasing, sales, marketing, end of month and end of year processes - including profit and loss and income statements.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
HS Diploma -
Fairview HS
Cosmetology license -
Ravenscroft Beauty College
Skills
- Conflict Resolution
- Account Management
- Customer Retention
- Resource Allocation
- Payroll Administration
- New Hire Orientation
- Staff Development
- Contract Management
- Time Management
- Team Leadership
- Personnel Training and Development
- Customer Service
- Verbal and Written Communication
- Product Knowledge
- Customer Relations
- Superior Computer Skills
- Microsoft Excel
- Coaching and Training
- Client Satisfaction
- Customer Relationship Management (CRM) Software
- High Customer Service Standards Adherence
References
available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never let yesterday use up too much of today.
Will Rogers
Timeline
Customer Service Account Manager
Fortune Brands/Therma Tru Doors, Fypon
07.2021 - Current
Online Travel Agent
Pack & Go Cruise and Travel
02.2020 - 07.2021
Office Manager
Derrow Chrysler Dodge Jeep Ram
02.2019 - 11.2019
Payroll Coordinator/AP
Laurels of Defiance
12.2016 - 02.2019
Owner/Manager
Razorz Edge Hair Salon
04.2011 - 07.2018
HS Diploma -
Fairview HS
Cosmetology license -
Ravenscroft Beauty College
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