Tina Ruiz

• Provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researching pertinent tax data through Gentax, telephone contact, Tax Commission officials or other agencies;
• Take corrective actions. such as adjusting taxpayer's account, recomputing tax liability, and adding Liens and Garnishments;
• Refer possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code;
• Process payments from taxpayers for individual and business tax accounts;
• Process applications for new business for Sales, Withholding, and Corporate accounts, etc;
• Advise taxpayers on Utah Law and processes for businesses;

• Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
• Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
• Took payment for purchases by cash, credit, debit and personal check and provided the correct change.
• Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.

• Reasoned with customers and attempted to negotiate full balance payments.
• Advised debtors on payment options and set up payment plans.
• Handled irate customers smoothly to achieve performance targets.
• Used effective questioning techniques to clarify why debtors were delinquent.
• Entered customers' financial status information into system.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

*Provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researching pertinent tax data through Gentax, telephone contact, Tax Commission officials or other agencies;
*Take corrective actions, such as adjusting taxpayer's account, recomputing tax liability, and adding Liens and Garnishments;
*Refer possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code;

* Process payments from taxpayers for individual and business tax accounts;

* Process applications for new business for Sales, Withholding, and Corporate accounts, etc;

* Advise taxpayers on Utah Law and processes for businesses;

• Key-enters data into the TriWest medical management system
• Receives and prepares authorizations for outpatient appointing
• Uses dual monitors, toggling and the use of CRM, Find-a-code, Google, OneNote, and Lync
• Contacts network providers to schedule, reschedule or cancel Veteran's appointments
• Understands procedures and processes of the VA program

• Analyze documents to determine if applications and initial reports can be filed or need to be returned to customer.
• Initiate and respond to telephone calls from customers with inquiries and/or complaints or requesting assistance with correcting documents and/or preparation of new documents.

• Analyze immigration (ICE) and Social Security documents for authenticity
• Update and finalize driver license and identification card records
• Evaluated customer account information to assess current issues and determine potential solutions.