Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Appointment Coordinator
MT VALLEY HEALTH CENTER
04.2023 - Current
Ensured that all necessary paperwork was completed prior to scheduled appointments
Responded promptly to any changes or cancellations of existing appointments
Assisted in resolving conflicts with conflicting schedules or double bookings
Verified insurance eligibility for all patients prior to scheduling appointments
Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling
Provided information to patients on available appointment times and clinic policies
Maintained up-to-date records of patient appointments in the electronic medical system
Reviewed daily schedule for accuracy and completeness prior to start of day's activities
Adhered strictly to HIPAA guidelines when handling confidential health information
Processed payments for co-pays at time of service according to established protocols
Managed a high volume of incoming requests while maintaining quality customer service
Provided general clerical support such as filing, faxing, copying documents
Scheduled appointments for customers in person or by telephone
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
Responded to customer issues to provide immediate resolution and improve retention.
Family Worker
SHASTA HEADSTART
09.2002 - 06.2005
Developed tailored case plans to address individual family needs and promote selfsufficiency.
Fostered positive relationships between parents and schools through regular communication and collaboration efforts.
Empowered parents to take an active role in their child''s education by providing guidance on school policies and procedures.
Managed caseloads efficiently to ensure timely follow-ups with families and service providers alike.
Conducted regular home visits to monitor family progress, address concerns, and provide ongoing encouragement.
Documented data and completed accurate updates to case records.
Completed comprehensive assessments of families to identify needs and develop treatment plans.
Maintained detailed case histories, metrics and reports to meet strict standards.
Cafeteria Supervisor
FALL RIVER JOINT UNIFIED SCHOOL DISTRICT
08.1997 - 06.2002
Cooked meals according to administrative policies, health code regulations and food service standards.
Collected payments and observed customers for suspicious behavior.
Planned menus complying with established health guidelines and budget limitations.
Implemented effective staff training programs for improved team performance and productivity.
Evaluated vendor options to ensure quality products at competitive prices, resulting in optimized supply chain management.
Managed cash handling procedures, ensuring accuracy in transactions and preventing discrepancies in financial reporting.
Enhanced customer satisfaction by ensuring efficient cafeteria operations and maintaining a clean and welcoming environment.
Coordinated with nutritionists to develop balanced meal offerings that catered to diverse dietary requirements of student population.
Updated daily logs, checked in deliveries and submitted weekly reports.
Created daily schedules for staff members, ensuring smooth workflow during peak hours.
Implemented proper sanitation practices across all areas of operation to ensure adherence to local health department standards.
Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
Monitored food inventory and supplies to prevent waste.
Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Education
High School Diploma -
FALL RIVER JOINT UNIFIED SCHOOL DISTRICT
06.1987
Skills
Call Routing
Calendar scheduling
Excellent phone etiquette
Appointment Setting
Insurance Verification
Appointment Scheduling
Appointment confirmation
Computer Skills
Problem-Solving
Patient Registration
Strong Work Ethic
Customer Service
Timeline
Appointment Coordinator
MT VALLEY HEALTH CENTER
04.2023 - Current
Family Worker
SHASTA HEADSTART
09.2002 - 06.2005
Cafeteria Supervisor
FALL RIVER JOINT UNIFIED SCHOOL DISTRICT
08.1997 - 06.2002
High School Diploma -
FALL RIVER JOINT UNIFIED SCHOOL DISTRICT
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