Summary
Overview
Work History
Education
Skills
Timeline
Generic

TINA RUSSELL

Fall River Mills,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

27
27
years of professional experience

Work History

Appointment Coordinator

MT VALLEY HEALTH CENTER
04.2023 - Current
  • Ensured that all necessary paperwork was completed prior to scheduled appointments
  • Responded promptly to any changes or cancellations of existing appointments
  • Assisted in resolving conflicts with conflicting schedules or double bookings
  • Verified insurance eligibility for all patients prior to scheduling appointments
  • Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling
  • Provided information to patients on available appointment times and clinic policies
  • Maintained up-to-date records of patient appointments in the electronic medical system
  • Reviewed daily schedule for accuracy and completeness prior to start of day's activities
  • Adhered strictly to HIPAA guidelines when handling confidential health information
  • Processed payments for co-pays at time of service according to established protocols
  • Managed a high volume of incoming requests while maintaining quality customer service
  • Provided general clerical support such as filing, faxing, copying documents
  • Scheduled appointments for customers in person or by telephone
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
  • Responded to customer issues to provide immediate resolution and improve retention.

Family Worker

SHASTA HEADSTART
09.2002 - 06.2005
  • Developed tailored case plans to address individual family needs and promote selfsufficiency.
  • Fostered positive relationships between parents and schools through regular communication and collaboration efforts.
  • Empowered parents to take an active role in their child''s education by providing guidance on school policies and procedures.
  • Managed caseloads efficiently to ensure timely follow-ups with families and service providers alike.
  • Conducted regular home visits to monitor family progress, address concerns, and provide ongoing encouragement.
  • Documented data and completed accurate updates to case records.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Maintained detailed case histories, metrics and reports to meet strict standards.

Cafeteria Supervisor

FALL RIVER JOINT UNIFIED SCHOOL DISTRICT
08.1997 - 06.2002
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Collected payments and observed customers for suspicious behavior.
  • Planned menus complying with established health guidelines and budget limitations.
  • Implemented effective staff training programs for improved team performance and productivity.
  • Evaluated vendor options to ensure quality products at competitive prices, resulting in optimized supply chain management.
  • Managed cash handling procedures, ensuring accuracy in transactions and preventing discrepancies in financial reporting.
  • Enhanced customer satisfaction by ensuring efficient cafeteria operations and maintaining a clean and welcoming environment.
  • Coordinated with nutritionists to develop balanced meal offerings that catered to diverse dietary requirements of student population.
  • Updated daily logs, checked in deliveries and submitted weekly reports.
  • Created daily schedules for staff members, ensuring smooth workflow during peak hours.
  • Implemented proper sanitation practices across all areas of operation to ensure adherence to local health department standards.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Monitored food inventory and supplies to prevent waste.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Education

High School Diploma -

FALL RIVER JOINT UNIFIED SCHOOL DISTRICT
06.1987

Skills

  • Call Routing
  • Calendar scheduling
  • Excellent phone etiquette
  • Appointment Setting
  • Insurance Verification
  • Appointment Scheduling
  • Appointment confirmation
  • Computer Skills
  • Problem-Solving
  • Patient Registration
  • Strong Work Ethic
  • Customer Service

Timeline

Appointment Coordinator

MT VALLEY HEALTH CENTER
04.2023 - Current

Family Worker

SHASTA HEADSTART
09.2002 - 06.2005

Cafeteria Supervisor

FALL RIVER JOINT UNIFIED SCHOOL DISTRICT
08.1997 - 06.2002

High School Diploma -

FALL RIVER JOINT UNIFIED SCHOOL DISTRICT
TINA RUSSELL