Tina Rutledge
Robbinsville,NC
Summary
Knowledgeable and dedicated professional with extensive experience in the 911 industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
35
35
years of professional experience
Work History
Project Manager
Self-employed
06.2022 - Current
- Assisted in project planning and scheduling to ensure timely completion of deliverables.
- Collaborated with cross-functional teams to gather requirements and track project progress.
- Adapted quickly to changing priorities while maintaining focus on key project objectives.
- Provided administrative support by organizing meetings and coordinating communication among stakeholders.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Emergency Communications Officer/Quality Assurance Specialist
Cobb County Police Department/911
07.1990 - 06.2022
- Managed emergency communication systems to ensure timely and accurate information dissemination.
- Coordinated multi-agency responses during incidents, facilitating collaboration among responders.
- Developed and maintained standard operating procedures for emergency response protocols.
- Trained new team members on communication tools and emergency procedures to enhance operational efficiency.
- Analyzed incident reports to identify trends and improve future response strategies.
- Implemented quality assurance measures to ensure compliance with communication standards and protocols.
- Responded promptly to emergency calls, providing critical support in high-pressure situations.
- Enhanced community outreach efforts to educate the public on emergency preparedness initiatives.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
- Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
- Contributed to public safety by monitoring and disseminating severe weather alerts and emergency notifications in a timely manner.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Enhanced overall efficiency of the Emergency Communications Center by actively participating in process improvement initiatives and offering valuable feedback on operational procedures.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
- Reduced response times with meticulous attention to detail when entering data into the dispatch system, ensuring accuracy and efficiency throughout the process.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Provided support during major events or disasters by coordinating additional resources as needed.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
- Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
- Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Reduced risks and emergency response issues by observing public safety field units.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
Associate of Science - Psychology
Southwest Institute of The Healing Arts
Tempe, AZ11-2017
No Degree - Hypnotherapy
Southwest Institute of The Healing Arts
Tempe, AZ11-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
Timeline
Project Manager
Self-employed
06.2022 - Current
Emergency Communications Officer/Quality Assurance Specialist
Cobb County Police Department/911
07.1990 - 06.2022
Associate of Science - Psychology
Southwest Institute of The Healing Arts
No Degree - Hypnotherapy
Southwest Institute of The Healing Arts