Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Ryan

Fonda

Summary

Compassionate Behavioral Health Technician at St Marys Healthcare, skilled in de-escalation strategies and patient observation. Successfully enhanced patient engagement through active listening and implemented therapeutic activities, fostering resilience and recovery. Adept at maintaining HIPAA compliance while documenting sensitive information, ensuring a safe and supportive environment for clients.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience

Work History

Behavioral Health Technician

St Marys Healthcare
03.2020 - Current
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Searched resident belongings prior to and during stays.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
  • Prepared and submitted daily [Type] reports to management.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
  • Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
  • Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Used [Software] to document patient information, progress notes, and treatment plans.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Charted on each patient daily.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Treated clients and families with respect and dignity.

Housekeeper

St Marys Healthcare
10.2015 - 03.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Changed bed linens and collected soiled linens for cleaning.

Ambassador

Nathan Littauer Hospital and Nursing Home
02.2009 - 10.2015
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Explained assigned diets to patients
  • Helped patients create meal menus based on specific assigned diets

Kitchen Aide and Custodian

Broadalbin Perth Central School District
09.2005 - 07.2010
  • Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
  • Played an integral role in the successful operation of the kitchen, demonstrating dedication and commitment to providing an exceptional dining experience for customers.
  • Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
  • Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
  • Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maintained a well-organized supply closet for easy access to necessary tools.

Education

GED -

FMCC
Johnstown, NY
06-1995

Skills

  • Active listening
  • Documentation skills
  • De-escalation strategies
  • Conflict resolution
  • Patient observation
  • Case documentation
  • Rounds management
  • Self-care practices
  • Housekeeping skills
  • Time management
  • Verbal de-escalation
  • Nutritional support
  • HIPAA require

Timeline

Behavioral Health Technician

St Marys Healthcare
03.2020 - Current

Housekeeper

St Marys Healthcare
10.2015 - 03.2020

Ambassador

Nathan Littauer Hospital and Nursing Home
02.2009 - 10.2015

Kitchen Aide and Custodian

Broadalbin Perth Central School District
09.2005 - 07.2010

GED -

FMCC

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