Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Salas

Albuquerque

Summary

Dynamic and results-driven graduate with a Bachelor’s in Business Administration with concentration in HR, and a Certification for Human Resource Professional. Over 20 years of experience in customer service provide a strong foundation in computer proficiency and organizational skills. Recognized for effective communication and the ability to thrive under pressure, with proven strengths in multi-tasking, dependability, program execution, and leadership. Committed to delivering simplicity, fairness, and value that drive departmental and organizational success.

Overview

23
23
years of professional experience

Work History

Investigations

State of NM CYFD
08.2025 - Current

supports the permanency and placement investigation units. Assist in gathering collateral information for investigations and contacting collateral supports. Enters documentation in the case records and support investigations, placement and permanency staff while in the field when individual visits are of concern. Supports caseworker functions by making referrals for services for children and parents, completing documentation in FACTS for the workers, setting up appointments for caseworkers to visit children, parents and resource parents, completing payments in FACTS for resource parents and providers, supervise community visits, help search for relatives, tracking down records, scheduling and tracking necessary staffing, following up on items that are required after certain staffing's, contact references for home studies and help resource parents follow up on outstanding items.

Human Resources Assistant

US Department of Agriculture
07.2023 - 09.2025
  • This position is responsible for data entry and successful processing of various paper copy documents using various applications. Researches, analyzes, and provides written advisory opinions under the guidance of HR Specialist. This position applies information and guidance from federal regulations, manuals, information systems, and other resources. Employs advanced professional customer service communication techniques to ensure professional and productive voice, written, and electronic communications with customers. Uses computer, word processing and/or other office automation equipment and various software programs to accomplish daily work.


State of New Mexico/MVD

Taxation and Revenue Department
11.2022 - 07.2023
  • This position will be processes various transactions for drivers and vehicle owners of New Mexico, surrounding states and all drivers who have access to New Mexico highways, to include drivers who are from most states and countries that visit New Mexico Process driver licenses, citation payments, registering vehicle and trailers, to include numerous other types of transactions. Will perform Vehicle Identification Number (VIN) inspections.

Mortgage/Retail Loan Processor

Sandia Area Federal Credit Union
05.2022 - 11.2022
  • Carry Pipeline 20-30 loans. Review new files within 24-48 hours. Order all verifications, appraisals, title work, FHA Case Numbers. Act as trouble-shooter for problem loans, interacting between LO, client, and lender. Logging new loans. Follow up to ensure Statement of Credit Denial letters issued. Pre-underwrite all loans to ensure proper supporting documentation. Request routine additional documentation from loan customer. ‘Collect, submit and clear ALL underwriting and ALL funding conditions. Coordinate closing date and location between Originator, Lender, and closing agent. Identify and follow through on solutions for problems or potential problems with staff, cleanliness of office, orders, flow of customers and visitors, as well as problems with computers and software. Ensure proper timelines and follow up procedures are adhered to with loans in Prospect list and Pipeline list

Mortgage Pre-Processor /Customer Service

Waterstone Mortgage
01.2021 - 05.2022
  • Carry Pipeline 20-30 loans. Review new files within 24-48 hours. Order all verifications, appraisals, title work, FHA Case Numbers. Act as trouble-shooter for problem loans, interacting between LO, client, and lender. Logging new loans. Follow up to ensure Statement of Credit Denial letters issued. Pre-underwrite all loans to ensure proper supporting documentation. Request routine additional documentation from loan customer. Collect, submit and clear ALL underwriting and ALL funding conditions.Coordinate closing date and location between Originator, Lender, and closing agent. Identify and follow through on solutions for problems or potential problems with staff, cleanliness of office, orders, flow of customers and visitors, as well as problems with computers and software. Ensure proper timelines and follow up procedures are adhered to with loans in Prospect list and Pipeline list.


Dispatcher

Albuquerque Public School Maintenance and Operations Department
09.2009 - 10.2011
  • Dispatch maintenance and operations personnel for work order or emergency calls. Keep track of personnel employees, locations and work need/ done.Dispatch maintenance and operations personnel for work order or emergency calls. Watch cameras, answer phone switchboard, monitor 3 way radios and keep track of personnel employees, locations and work need/ done and customer service

Police Dispatcher

Albuquerque Public School Police Department
09.2006 - 10.2011
  • The Communications Division receives all incoming calls to School Police and dispatches officers to calls. During emergencies, the dispatchers are also responsible for communicating and coordinating with other APS departments, the Albuquerque Police Department , the Bernalillo County Sheriff's Office, and other organizations. Dispatch will go ride alongside police officers in the field and work with the high risk youth. The primary focus for school services division is the safety of students on campus.

Real Estate Photographer

Lee Taylor Real Estate
08.2002 - 05.2008

Education

Bachelors - Business Administration, Human Resources

University of Phoenix
Albuquerque, NM
01.2014

Certificate - NM Certified Human Resource Professional

New Mexico State University
Las Cruces, NM
01-2026

Certification - SHRM

SHRM
Online
01-2026

Skills

  • Effective time management
  • Comprehensive documentation skills
  • Problem-solving skills
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Strong verbal communication
  • Network development
  • Effective team leadership
  • Resolving intricate problems
  • Case investigations
  • Effective multi-tasking
  • Strong attention to detail
  • Ensuring data privacy
  • Exceptional customer service
  • Executing thorough investigations

Timeline

Investigations

State of NM CYFD
08.2025 - Current

Human Resources Assistant

US Department of Agriculture
07.2023 - 09.2025

State of New Mexico/MVD

Taxation and Revenue Department
11.2022 - 07.2023

Mortgage/Retail Loan Processor

Sandia Area Federal Credit Union
05.2022 - 11.2022

Mortgage Pre-Processor /Customer Service

Waterstone Mortgage
01.2021 - 05.2022

Dispatcher

Albuquerque Public School Maintenance and Operations Department
09.2009 - 10.2011

Police Dispatcher

Albuquerque Public School Police Department
09.2006 - 10.2011

Real Estate Photographer

Lee Taylor Real Estate
08.2002 - 05.2008

Bachelors - Business Administration, Human Resources

University of Phoenix

Certificate - NM Certified Human Resource Professional

New Mexico State University

Certification - SHRM

SHRM