TINA Salinas
San Antonio,TX
Summary
Proven leader and skilled cleaning contractor with a track record of enhancing customer satisfaction and reducing client complaints at Self Employed Services and McDonald's. Expert in commercial and residential cleaning, demonstrating strong work ethic and exceptional customer service. Achieved significant improvements in operational efficiency and quality compliance, showcasing deep cleaning expertise and motivational leadership.
Overview
14
14
years of professional experience
Work History
Cleaning Contractor
Self Employed Services
04.2017 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Upheld a professional appearance at all times while representing the company on job sites.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
- Implemented environmentally friendly cleaning practices to reduce environmental impact without compromising quality.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Supervised supplies in inventory and submitted reorder requests.
Shift Leader Manager
McDonald's
01.2011 - 03.2017
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
- Tracked receipts, employee hours, and inventory movements.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Excelled in every store position and regularly backed up front-line staff.
- Led team meetings to share updates, discuss challenges and celebrate successes, fostering a sense of unity among staff members.
- Identified opportunities for process improvements within store operations, implementing changes that led to increased efficiency and enhanced customer experiences.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and providing constructive feedback for personal development.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Scheduled staff to establish adequate coverage during peak business hours.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
- Supervised ongoing daily production phases.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Education
College Prep - College Prep
South Texas Vocational Technical Institute - McAllen
Mcallen, TX11.2001
Skills
- Strong Work Ethic
- Commercial cleaning proficiency
- Residential Cleaning Experience
- Motivation and Initiative
- Deep cleaning expertise
- Reliability and punctuality
- Customer Service
- Housekeeping
- Cleaning and sanitizing
- Sweeping and Mopping
- Laundry
- Laundry services
- Flexible Schedule
- Furniture Moving
- Restroom Servicing
- Lawncare and Landscaping
- Hand and Power Tool Operation
- Heavy Lifting
- Lawn Mowing
Timeline
Cleaning Contractor
Self Employed Services
04.2017 - Current
Shift Leader Manager
McDonald's
01.2011 - 03.2017
College Prep - College Prep
South Texas Vocational Technical Institute - McAllen
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