TINA SCANLON
Ventura,CA
Summary
A dynamic professional with verified knowledge of professional security and safety methods. Has highly tested leadership, analytical, and communication skills; can multi-task and think clearly under pressure and emergency conditions; has great management credentials; and possesses strong team building skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head of Security Operations
PHALANX RESEARCH GROUP
Ventura/ PORT HUENEME/ VENICE, California
06.2023 - Current
- Developed and executed security policies to enhance organizational protection.
- Coordinated incident response efforts among multiple departments for effective resolution.
- Trained staff on emergency protocols and security procedures to ensure preparedness.
- Monitored real-time surveillance footage from numerous cameras throughout premises.
- Conducted investigations into suspicious activities to mitigate potential threats.
- Maintained records of security incidents and reported findings to management promptly.
- Facilitated regular meetings and drills to keep staff informed of security concerns.
- Prepared work schedules and assigned specific duties to team members
- Leading and managing a team of security personnel, including hiring, training, and performance management.
- Responsible for payroll for all employees at three locations.
- Led security operations team to ensure safety and compliance standards.
CANNABIS DISPENSARY DRIVER/ BUDTENDER REPRESENTATIVE
Emerald Perspective
Port Hueneme, California
08.2020 - Current
- Consistently processed and inputted new product specs and descriptions to maintain e-commerce, Treez POS, and weedmap menus.
- Lead in responding to patient/customer queries, issues, and feedback about products, brands, and experience with services provided.
- Managed input and validation of patient's medical and state information through mmjmenu and Treez POS platforms.
- Lead in dispensary and delivery procedures to uphold current California State Guidelines and Regulations.
- Processed and tendered incoming patient/customer orders as a lead budtender as well as approved pending online orders for delivery and pick-up.
- Maintained consistent communication with management of issues and suggestions to increase efficiency for both delivery and dispensary operations.
- Successful dispatcher creating, altering, and monitoring delivery routes, time deadlines, and patient update notifications via Onfleet Delivery Software.
- Successfully maintained delivery operations for the cities of Ventura, Oxnard, Camarillo, Port Hueneme, Goleta, Santa Barbara, and Carpinteria.
- Quality checked and delivered cannabis products to customers throughout Ventura and neighboring counties.
SECURITY, LOSS PREVENTION AND SAFETY SPECIALIST
HERBL Distribution
Santa Barbara, California
10.2021 - 01.2023
- Oversee, maintain and coordinate the life security and safety systems particularly the burglar alarm, fire alarm, access control and CCTV systems. (avigilon & safety vision)
- Employee Incident History; analysis employee incidents; 3rd party security firm and review all incident reports generated to ensure prompt corrective responses are put in place.
- Conduct premise inspections during day to ensure a safe and secure campus. Diagnose campus access control points, evacuation routes, vehicle/pedestrian exits gates.
- Manage the access control System via Avigilon ACM to update and maintain current access card settings, deactivate access when appropriate and ensure regulated access logs.
- Respond to any security incidents or reported threats as appropriate (on-site, fleet and/or remote)
- Respond to and investigate safety, security or loss prevention incidents including injuries, theft trespassers etc. And follow up with appropriate key stakeholders.
- Monitor company fleet in the security operations center.
- Respond to and dispatch appropriate resources for the company fleet.
- Work closely with the EHS Director to respond to, investigate, and follow-up with reports of workplace injuries and video or incident reports as requested.
- Seek to define a crisis escalation chain and ensure escalation coordination via incident reports. Ensure key stakeholders are kept informed. Identify urgency/level on incident reports.
MEDICAL MARIJUANA DISPENSARY DISPATCHER/ CALL CENTER REPRESENTATIVE
Green Cuisine of California/ The Canopy
Santa Barbara, California
08.2018 - 02.2020
- Consistently processed and inputted new product specs and descriptions to maintain e-commerce, Treez POS, and weedmap menus.
- Lead in responding to patient/customer queries, issues, and feedback about products, brands, and experience with services provided.
- Managed input and validation of patient's medical and state information through mmjmenu and Treez POS platforms.
- Lead in dispensary and delivery procedures to uphold current California State Guidelines and Regulations.
- Processed and tendered incoming patient/customer orders as a lead budtender as well as approved pending online orders for delivery and pick-up.
- Maintained consistent communication with management of issues and suggestions to increase efficiency for both delivery and dispensary operations.
- Successful dispatcher creating, altering, and monitoring delivery routes, time deadlines, and patient update notifications via Onfleet Delivery Software.
- Successfully maintained delivery operations for the cities of Ventura, Oxnard, Camarillo, Port Hueneme, Goleta, Santa Barbara, and Carpinteria.
FRONT OFFICE MANAGER/ PHYSICAL THERAPY AIDE
Camarillo Physical Therapy
Camarillo, CA
09.2016 - 03.2018
- Managed office supply vendors, organization and upkeep ensuring office, supplies, and equipment were fully stocked and maintained.
- Successfully managed incoming and outgoing calls while recording accurate messages to deliver to both patients and office personnel.
- Managed data entry for both new and existing patients including personal and medical information.
- Scheduled patient appointments and follow-ups, with systems 4PT.
- Successfully maintained patient prescriptions with constant communications with doctor's offices ensuring proper patient care.
- Consistently verified health insurance benefits and eligibility for Medicare, PPO insurance, and maintaining authorizations for work comp.
- Prepared and maintained work area before and after treatment for therapists ensuring a sanitary work area.
- Instructed and educated patients by demonstrating use of equipment and proper exercise in relation to patient's conditions.
- Aide in patient care with the utilization of ultrasound, electrical stem, and therapeutic massage to improve patient's physical health and ailments.
LOSS PREVENTION OFFICER
Ojai Valley Inn and Spa
Ojai, CA
03.2016 - 09.2016
- Successful in the instruction of CPR and First Aide procedures to ensure proper life saving techniques.
- Consistent in the recovery and return of guests lost items to ensure outstanding customer service.
- Consistent in the daily patrol of the resort to ensure guest and employee safety.
- Lead in the investigation and documentation of all incidents and injuries for both employees and guests to maintain thorough record keeping.
- Maintained consistent communication with superiors to keep Inn and staff well informed.
- Conducted investigations regarding employee misconduct, liability claims, injuries, and property damage for both guests and resort.
- Processed all documents, reports, and logs in data entry programs for proper record maintenance.
PHYSICAL THERAPY AIDE
Ventura Orthopedics
Oxnard, CA
06.2015 - 03.2016
- Prepared and maintained work area before and after treatment for therapists ensuring a sanitary and work area.
- Aide in patient care with the utilization of ultrasound, electrical stem, and therapeutic massage to improve patient's physical health and ailments.
- Instructed and educated patients by demonstrating use of equipment and proper exercise in relation to patient's conditions.
- Successfully managed incoming and outgoing calls while recording accurate messages to deliver to both patients and office personnel.
- Managed office supplies, organization and upkeep ensuring office, supplies, and equipment were fully stocked and maintained.
CUSTOMER SERVICE/ MANAGER
Black Filigree Tattoo
San Marcos, CA
08.2012 - 03.2015
- Successfully managed incoming and outgoing calls while recording accurate messages to deliver to both clients and office personnel.
- Managed office supplies, organization and upkeep ensuring tattoo shop, supplies, and equipment were fully stocked and maintained.
- Maintained shop appearance to attract potential clients and cleanliness.
- Managed data entry for expenses, payroll, and budgets to maintain proper accounting records.
- Scheduled client appointments and follow-ups with their experience.
- Supervised shop employees ensuring proper safety and conduct were upheld within the workplace.
ARMED NAVY SENTRY
NBVC
Port Hueneme, CA
04.2009 - 06.2011
- Maintained and uphold requirements for armed security guard in accordance with NBVC guidelines and regulations.
- Worked extended shift hours ranging from day to graveyard shift.
- Maintained entry/exit points of federal installation and uphold safety and threat deterrent protocols.
- Excelled in rapid response to potential threats by monitoring and reporting and potential danger to base and personnel.
- Worked in collaboration with base police and military personnel to create a consistent stream of communication and awareness.
- Escorted Foreign Military in and around classified base areas to ensure their safety and safety of military assets.
Education
250-hour Massage Therapy Program -
Kali Institute for Massage & Somatic Therapies
Ventura, CA01.2013
Ventura College
Ventura, CA01.2003
High School -
El Camino High School
Ventura, CA01.2001
Skills
- Problem Solving and Decision Making
- Superb scheduling/calendar management
- Employee training and development
- Maintain office tasks and responsibilities
- Proficient in Microsoft Office Suite
- Customer service expert
- Organized and Efficient multitasker
- Seasoned in conflict resolution
- Payroll Management
- Cash handling
- Record keeping
- Office administration
- Front desk reception
- Office equipment operation
- Administration protocols
- Administration management
- Call center operations
- Resolving internal issues
- System documentation
- Call documentation skills
- Equipment and Software Troubleshooting
- Payment processing
- Data entry
- Communicating with clients
- Microsoft and Mac Applications
Key Qualifications
- Problem Solving and Decision Making
- Superb scheduling/calendar management
- Employee training and development
- Maintain office tasks and responsibilities
- Proficient in Microsoft Office Suite
- Customer service expert
- Organized and Efficient multitasker
- Seasoned in conflict resolution
- Payroll Management
- Cash handling
- Record keeping
- Office administration
- Front desk reception
- Office equipment operation
- Administration protocols
- Administration management
- Cannabis inventory management
- Call center operations
- Resolving internal issues
- System documentation
- Call documentation skills
- Equipment and Software Troubleshooting
- Payment processing
- Data entry
- Communicating with clients
- Microsoft and Mac Applications
Certification
- firearm permit
- guard card
Timeline
Head of Security Operations
PHALANX RESEARCH GROUP
06.2023 - Current
SECURITY, LOSS PREVENTION AND SAFETY SPECIALIST
HERBL Distribution
10.2021 - 01.2023
CANNABIS DISPENSARY DRIVER/ BUDTENDER REPRESENTATIVE
Emerald Perspective
08.2020 - Current
MEDICAL MARIJUANA DISPENSARY DISPATCHER/ CALL CENTER REPRESENTATIVE
Green Cuisine of California/ The Canopy
08.2018 - 02.2020
FRONT OFFICE MANAGER/ PHYSICAL THERAPY AIDE
Camarillo Physical Therapy
09.2016 - 03.2018
LOSS PREVENTION OFFICER
Ojai Valley Inn and Spa
03.2016 - 09.2016
PHYSICAL THERAPY AIDE
Ventura Orthopedics
06.2015 - 03.2016
CUSTOMER SERVICE/ MANAGER
Black Filigree Tattoo
08.2012 - 03.2015
ARMED NAVY SENTRY
NBVC
04.2009 - 06.2011
250-hour Massage Therapy Program -
Kali Institute for Massage & Somatic Therapies
Ventura College
High School -
El Camino High School
Similar Profiles
Anthony SistoAnthony Sisto
Security Guard at Phalanx Tactical Security GroupSecurity Guard at Phalanx Tactical Security Group
Kayla JohnsonKayla Johnson
Internship: Colby Chapman Harvey 2nd Ward Aldm. at Phalanx Family ServicesInternship: Colby Chapman Harvey 2nd Ward Aldm. at Phalanx Family Services
Ayrianna LongsAyrianna Longs
Lead Youth Investment Case Manager at Phalanx Family ServicesLead Youth Investment Case Manager at Phalanx Family Services
KYLEE WAGEMAKERKYLEE WAGEMAKER
Executive Team Leader at TargetExecutive Team Leader at Target
Robert CasasRobert Casas
Client Delivery Associate III at Guardian Life InsuranceClient Delivery Associate III at Guardian Life Insurance