Tina Schales
Batesville,AR
Summary
Dedicated and responsive Substitute Teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Substitute Teacher, 4 - 6 Grade
Southside School District
Batesville, Arkansas
08.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Maintained accurate records of student performance, attendance, and behavior.
- Monitored student progress throughout the day.
Private Security Officer
DSI Services
Batesville, Arkansas
01.2023 - 04.2023
- Conducted daily security patrols of premises and monitored surveillance equipment.
- Maintained logs of security-related incidents, such as property damage or suspicious activity.
- Responded to emergency situations and notified appropriate personnel.
- Investigated reports of theft and vandalism on the property.
- Provided assistance to customers with inquiries regarding safety procedures.
- Enforced access control policies for visitors entering the facility.
- Inspected buildings for fire hazards and other potential safety issues.
- Performed regular maintenance checks on all security equipment.
- Escorted employees, visitors, or contractors during their time on the premises.
- Protected confidential information by maintaining secure areas within the facility.
Customer Service Representative
American Home Patient
Batesville, Arkansas
04.2005 - 11.2009
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed and maintained positive relationships with referral sources, such as physicians, hospitals, nursing homes and other medical facilities.
- Provided product demonstrations to customers and healthcare professionals.
- Assisted patients in selecting the best equipment to meet their individual needs.
- Processed paperwork related to insurance claims, warranties and other documentation.
- Maintained accurate records of sales transactions and client information.
- Provided technical support to customers regarding proper use of durable medical equipment items.
- Managed inventory levels of all durable medical equipment items in stock.
- Greeted visitors and provided assistance as needed.
- Answered incoming calls and directed them appropriately.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Food Preparation Worker
Western Sizzlin Steak House and Buffet
Batesville, Arkansas
06.2000 - 05.2002
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Measured ingredients required for specific food items being prepared.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
- Baked breads, rolls and other pastries using traditional recipes.
- Cooked a variety of foods according to customer orders or supervisors' instructions.
- Operated large-volume cooking equipment such as grills, deep fat fryers or griddles.
- Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
- Labeled containers with identifying information like date prepared and expiration dates.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Performed additional tasks assigned by chef or supervisor.
- Responded quickly to any requests from wait staff or management.
- Disposed of leftover food following health code guidelines.
- Worked in fast-paced, ever-changing environment.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
Line Assembler
White Rodgers Emerson
Batesville, Arkansas
01.1997 - 07.2000
- Worked with team members to ensure the timely completion of projects.
- Organized work area and ensured cleanliness at all times.
- Followed safety protocols while operating machinery and working with hazardous materials.
- Identified defective parts or assemblies during inspection process and notified supervisor immediately.
- Assisted coworkers with complex assembly tasks when necessary.
- Completed daily reports documenting production activities accurately.
- Ensured compliance with company policies, procedures, regulations, and laws.
- Placed finished products in completed box in preparation for packing and distribution.
- Followed work orders to correctly assemble building components.
- Assembled light and medium-sized parts in factory setting.
- Operated electrical, hydraulic and air-activated hand tools to of plant production.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Completed accurate assembly work by positioning and aligning components.
Dietary Hostess
White River Medical Center
Batesville, Arkansas
07.1995 - 09.1997
- Assisted the chef in preparing meals for guests with allergies or other dietary restrictions.
- Checked food quality prior to serving it to customers.
- Ensured proper sanitation of all work areas, equipment, utensils, dishes, and glassware used in the dining area.
- Served beverages such as coffee or tea upon request.
- Adhered to safety regulations while handling food items, knives, and other sharp objects in the kitchen area.
- Cleaned up spilled food or drinks immediately after an accident occurred.
- Processed payment transactions using POS systems.
- Followed guidelines related to portion sizes when plating meals.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Served specific meals to patients with special dietary needs.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Used dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
Education
GED -
UACCB
Batesville, AR05-1996
Skills
- Group And Individual Instruction
- Tutoring And Student Assistance
- Lesson Preparation
- Educational Assistance
- Diplomatic Communication
- Inbound And Outbound Calling
- Pos Systems Expert
- Call Documentation
- Research And Due Diligence
- Timely Order Fulfillment
- Account Management
- Service-Oriented Self-Starter
- Invoice Requests
- Inbound Sales
- Experience Optimization
- Customer Consulting
- Sales Support
- Csr Support
- Sales Documentation
- Customer Relations
- Hipaa Understanding
- Customer Outreach
- Problem-Solving Abilities
- Critical Thinking
- Bookkeeping
- Data Entry
- Medical Billing
- Skill Development
- Adaptive Team Player
- Fast Learner
- Team Performance
- Team Training And Leadership
- Budgeting And Finance
- Money Handling Abilities
- Strategic Thinking
- Research And Analysis
- Billing And Payments
- Paperwork Processing
- Filing
- Regulatory Compliance
- Issue Acknowledgement And Resolution
- Outstanding Communication Skills
- Cash Handling
- Skilled Multi-Tasker
- Service-Oriented Mindset
- Information Verification
- Grounds Patrol
- Incident Reporting
- Incident Documentation
- Interior And Exterior Patrol
- Research Proficiency
- Compliance Management
- Rule Enforcement
- Policy Implementation
- Dispatch
- Stationary Surveillance
- Reporting Skills
- Report Writing Abilities
- Punctuality
- Daily Status Reports
Affiliations
- I love watching my nephew play Basketball with his school team. God and Family are very important to me.
Certification
- Ministry License
- Guard Card
Accomplishments
- Acknowledgement in the newspaper for outstanding service at American HomePatient
- Received a Party at work for successfully bringing our outstanding accounts down for insurance billing
References
References available upon request.
Timeline
Substitute Teacher, 4 - 6 Grade
Southside School District
08.2023 - Current
Private Security Officer
DSI Services
01.2023 - 04.2023
Customer Service Representative
American Home Patient
04.2005 - 11.2009
Food Preparation Worker
Western Sizzlin Steak House and Buffet
06.2000 - 05.2002
Line Assembler
White Rodgers Emerson
01.1997 - 07.2000
Dietary Hostess
White River Medical Center
07.1995 - 09.1997
GED -
UACCB
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