Tina Schultz
San Tan Valley,AZ
Summary
Dynamic Customer Service Representative with a proven track record at Sun Lakes Chandler Animal Clinic, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic conflict resolution and tailored support strategies, contributing to increased retention rates. Skilled in data entry and fostering positive customer relations, ensuring service excellence.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Sun Lakes Chandler Animal Clinic
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Adobe Vet Clinic
11.2021 - 11.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Dermatology for Animals
01.2013 - 01.2017
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Gilbert High School
Gilbert, AZ05.1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Sun Lakes Chandler Animal Clinic
05.2022 - Current
Customer Service Representative
Adobe Vet Clinic
11.2021 - 11.2023
Customer Service Representative
Dermatology for Animals
01.2013 - 01.2017
Gilbert High School
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