TINA SERASIO
Montgomery,Texas
Summary
Dedicated to high-touch customer service and experience in higher education and student affairs who successfully fosters and manages undergraduate and graduate student matriculation, enrollment, retention, academic progress, degree completion, and career advancement by counseling up to 225 non-traditional students utilizing a high-touch approach. Highly responsive to student needs for academic and administrative matters: monitors and modifies student academic status, updates confidential student records, processes student petitions and waivers, and rapidly resolves student issues. Plans and implements well-received school and department events for up to 125 students, hosting and presenting during select events.
Overview
36
36
years of professional experience
Work History
Senior Academic Advisor/Assistant Director
Pepperdine University, Graziadio School of Business and Management
Irvine, CA
08.2000 - 01.2024
- Serving on the Program Advisement Team, supports academic progress, retention, and successful degree attainment for non-traditional students enrolled in the part-time and online Fully Employed Program
- Maintains ongoing communication and collaboration with the Offices of Recruitment and Admission to facilitate the matriculation process for newly admitted BSM, MBFE, MBAJ, and online BSM students
- Acts as a primary point of contact for academic and administrative matters including new student enrollment, program advice, course scheduling, and registration
- Generated reports to review data and issue corrective actions for improvements.
- Tracks and updates student academic status leveraging PeopleSoft, NOLIJ, Sakai, Google Sheets, and Excel; monitors student academic status for class scheduling purposes; performs attrition cleanup for deferrals, leaves, and potential graduation in PeopleSoft; and processes student petitions and waivers
- Helps increase the number of applicants to the Joint BSM and MBA degree program by running reports of BSM students with high GPAs and giving presentations
- Streamlines entry and ascertains whether Fully Employed Program MBA students enrolled in the SEER (Socially, Environmentally & Ethically Responsible) certificate program have completed the required classes, project, and service agreement
- Counsels a caseload of up to 225 BSM, MBFE, MBAJ, and online BSM students, meeting with students individually and managing their progress
- Guides students concerning department policies and procedures, academic requirements, required and elective courses, curricula, WaveNet, and academic deadlines to support degree completion
- Helps students with onboarding, registration, petitions, and waivers; and garnering online syllabi using Sakai
- Coordinates online registration for BSM students
- Assists students with issue investigation (e.g., grade dispute, professor complaint, curricula)
- Secures rapid resolution by: obtaining information from relevant departments or academic records, documenting pertinent communication, engaging key stakeholders, and making interdepartmental referrals when appropriate
- Collaborating with the Program Office, plans and rolls out activities and events with other departments (e.g., Orientation, Welcome Week, Network Resource Fair, End of Term Celebration, Commencement) to promote affiliation and community building among GSBM students, faculty, and staff, attracting up to 125 students
- Provided guidance to students on degree requirements, program selection, and scheduling courses.
- Maintained student records and monitored progress towards graduation.
- Attended meetings with various stakeholders to discuss issues related to student services initiatives.
- Facilitated individualized counseling sessions with students concerning personal or educational concerns.
Public Safety Officer
Malibu
CA
04.1988 - 08.2000
- Served as Sexual Assault Investigator, certified Volunteer Firefighter, Community Public Safety Officer, and Dispatcher as a liaison to the Sheriff's Department and Fire Department
- Assisted FBI and Secret Service provide dignitary protection for President George H.W Bush and several Supreme Court Justices during visits to California.
- Interacted professionally with students, faculty members, staff members, visitors, vendors and contractors in a courteous manner.
- Enforced traffic and parking regulations.
- Enforced laws; conducted investigations; interviewed suspects, witnesses, and victims; apprehended suspects; secured evidence; and prepared and filed reports
- Issued citations and warnings for parking violations
- Patrolled parking lots to ensure that vehicles were parked properly and that no unauthorized persons were present.
- Prepared detailed incident reports following investigations.
- Notified law enforcement officials when necessary regarding any illegal activity observed on campus premises.
- Attended training sessions related to public safety issues such as first aid and CPR certification courses.
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
- Maintained detailed records of all incidents reported including times, locations and descriptions of any suspects involved.
- Assisted as backup dispatcher coverage during lunch breaks and staff vacations
Sales Associate (Part-time)
American Botanical Pharmacy
Marina Del Rey, CA
05.2004 - 11.2006
- Working for a top of the line, organic herb and nutrition store, greeted customers and furnished high caliber customer service
- Assisted customers with merchandise selection leveraging in-depth product knowledge, closing sales using a point-of sale system.
- Executed retail transactions, returns, and exchanges; and rapidly resolved customer service issues.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Unpacked merchandise; straightened and restocked store shelves, maintaining visual merchandising standards; and participated in the biannual store inventory
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Bachelor of Science - Business And Management
ReyWaveNetGraziadioPepperdine University
Malibu CA12-1998
Skills
- High-touch customer service
- Academic advising
- Student support
- Program coordination
- Communication
- Collaboration
- Enrollment management
- Student records management
- Event planning
- Presentation skills
- Academic advising expertise
- Technology proficiency
- Program Planning
- Retention Strategies
- Collaboration and Teamwork
- Student Support
- Progress Reporting
- Records Maintenance
- Academic Support
Websites
Custom
- California Fire Service, 1997. South Bay Reserve Police Academy, Hawthorne, California, 1987. ∙
Certificate: Volunteer Firefighter, The State Board of Fire Services, 1997.
∙ Membership: Toastmasters, Competent Communicator.
Timeline
Sales Associate (Part-time)
American Botanical Pharmacy
05.2004 - 11.2006
Senior Academic Advisor/Assistant Director
Pepperdine University, Graziadio School of Business and Management
08.2000 - 01.2024
Public Safety Officer
Malibu
04.1988 - 08.2000
Bachelor of Science - Business And Management
ReyWaveNetGraziadioPepperdine University
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