Tina Shandy
Spokane,WA
Summary
Accomplished Program Manager with a proven track record at Revive Counseling Spokane, excelling in crisis management and care planning. Demonstrated expertise in program oversight and multidisciplinary team collaboration, significantly enhancing patient care delivery. Skilled in motivational interviewing, ensuring high client satisfaction and goal achievement.
Overview
9
9
years of professional experience
Work History
Row Transitional Housing Program Manager
Revive Counseling Spokane
06.2023 - Current
- Determined need for services and placement for complex cases, effectively handling care plans.
- Monitored, tracked, and conveyed important patient information to clinical and case management staff to help optimize treatment planning and care delivery.
- Built strong rapport and trust with clients to support with their self-identified goals.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed nine low barrier transitional houses, tending to client needs and safety.
- Maintained leases, contracts, budgets, purchasing, and staffing.
Receptionist
Revive Counseling Spokane
08.2022 - 06.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed company purchasing.
- Screened and enrolled clients into FCS Supportive Housing and Supported Employment services.
- Planned company events.
- Confirmed appointments, communicated with clients, and updated client records.
Janitor
American Janitorial, LLC.
09.2019 - 01.2021
- Maintained floor cleaning and waxing equipment.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Caregiver
L.I.F.E Inc
07.2015 - 10.2017
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Led team meetings and trainings.
- Created a schedule for staff and clients.
Education
Nursing
Spokane Community College
Spokane, WASkills
- Multidisciplinary team collaboration
- Progress Monitoring
- Program Oversight
- Documentation
- Crisis Management
- Motivational Interviewing
- Peer Certification
- Case Management
- Care Planning
Timeline
Row Transitional Housing Program Manager
Revive Counseling Spokane
06.2023 - Current
Receptionist
Revive Counseling Spokane
08.2022 - 06.2023
Janitor
American Janitorial, LLC.
09.2019 - 01.2021
Caregiver
L.I.F.E Inc
07.2015 - 10.2017
Nursing
Spokane Community College
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