Tina Sherrer
Sylacauga,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
General Store Manager
Bestway Rent To Own
06.2023 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
General Manager
Aaron's Sales and Lease
06.2014 - 04.2023
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Coached and developed [Number] internal candidates for promotion to general management.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Designed sales and service strategies to improve revenue and retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Trained, managed and motivated employees to promote professional skill development.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked [Timeframe] sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Education
GED -
Somerville High School
Somerville, NJ1991
Skills
- Cross-functional team management
- Performance improvements
- Sales team development
- Employee development
- Training and coaching
- Advertising and marketing
- Leadership and team building
- Team training and development
- Profit and loss accountability
- Customer experiences
- Customer relationship management
- Budgeting and cost control strategies
- Safety protocol
- Financial document control
- Staff training and development
- Team building and motivation
- Employee scheduling
- Schedule management
- Customer retention
- Recruiting and hiring
- POS systems operations
- Operations Oversight
- Revenue Generation
- Talent Recruitment
- Product Merchandising
Timeline
General Store Manager
Bestway Rent To Own
06.2023 - Current
General Manager
Aaron's Sales and Lease
06.2014 - 04.2023
GED -
Somerville High School
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