Tina Sievers
Wabasha,MN
Summary
Organized and dedicated Desk Operation Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
37
37
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
08.1986 - Current
- Acted as a subject matter expert when training new hires on desk operations, providing guidance and support as they acclimated to their roles.
- Answered phones and assisted callers with inquiries.
- Performed daily reconciliations of internal systems with external counterparty records, identifying any discrepancies or potential issues that required further investigation.
- Established relationships with guests to grow and retain client base.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Greeted guests entering and exiting facility.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Enhanced office productivity by handling high volume of callers per day.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Associate of Applied Science - Medical Clerk Typist
Rochester Vo-Tech
Rochester05.1986
Skills
- Scheduling Coordination
- Policy Adherence
- Multitasking capabilities
- Office equipment operation
- Strong communication
- Team collaboration
- Training and development
- Attention to detail
- Task prioritization
- Problem-solving abilities
- Patient Check-In
- HIPAA
- Patient Scheduling
Timeline
Desk Operations Specialist
Mayo Clinic
08.1986 - Current
Associate of Applied Science - Medical Clerk Typist
Rochester Vo-Tech
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