Tina Sklodosky

• Enhance customer satisfaction by providing efficient and courteous customer service both in person and telephone
• Manage cash transactions accurately, prepare daily deposits and balancing of vault
• Responsible for resolving escalated issues regarding orders, deliveries, financing and credits.
• Work directly under supervisor to ensure team transaction consistency and coaching opportunities.
• Managed approximately 30 incoming calls and emails from customers
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• Manage day to day operations of a candle retail store
• Recommend merchandise based on customer needs
• Train/mentor staff of 10-25 employees
• Recruit, interview and hire to maintain staff
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Approved regular payroll submissions for employees.
• Improved customer satisfaction through staff training in customer service and product knowledge.

• Company liquidated in April 2019
• Assisted in all liquidation processes. Work closely with dissolution team to provide a smooth closure
• Maximized sales by creating innovative merchandising
• Merchandising displays and store layouts.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Improved customer satisfaction through staff training in customer service and product knowledge.

• Maintained daily operations of high volume, fast paced store during peak holiday season
• Trained, mentored and motivated staff of 25-35 employees.

Store Closure September 2016

• Manage daily operations of a high volume girls/guys clothing store
• Hire, train, coach, and mentor store associates to adhere to company expectations and goals
• Provide stellar customer service and selling of company products
• Use creativity and selling techniques to place product in a strategic manner.

• Managed day to day operations of a girl's retail clothing store
• Frequently exceeded company sales goals
• Maintained and exceeded company shrink goal through entire length of employment
• Trained new Store Sales Leaders and Assistant Sales Leaders to the company
• Used as a team liaison for the district
• Trained, coached and mentored staff to adhere to company goals
• Hired and trained new staff to meet the goals of the business
• Greeted customers and ascertained customers' needs
• Recommended merchandise based on customer needs.

• Assisted Regional Manager in Investment Services responsible for 15 Financial Consultants
• Assisted in all areas of administrative work including data entry, file organization, receptionist duties, research and development
• Successfully established effective systems for record retention by creating a database for daily correspondence tracking
• Managed executive calendar and coordinated monthly team meetings
• Assisted in the development of meeting agendas to increase meeting efficiency
• Responsible for weekly preparation of sales reports to executive management.
• Enhanced executive efficiency by managing calendars, scheduling meetings, and organizing travel arrangements.
• Streamlined communication by drafting correspondence, emails, and presentations for regional team members.

• Worked directly under Branch Manager to ensure compliance of branch operations
• Opened new customer accounts including checking, savings and lines of credit
• Scheduled staffing for the branch
• Managed open and closing for the branch
• Executed customer transactions including deposits, withdrawals, money orders and checks
• Processed sales referrals and promoted bank services and products
• Balanced daily cash deposits and bank vault inventory
• Processed yearly/quarterly/monthly vault and ATM audits
• Researched and resolved customer issues.

• Assisted Financial Consultant with client relationships
• Liaised with vendors to order and maintain inventory of office supplies
• Scheduled and confirmed appointments
• Prepared client files for upcoming appointments
• Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and meetings
• Developed new customer relations through telephone contact and sales activity
• Systematically increased office organization by developing a more efficient filing/documenting system and customer database protocols
• Provided efficient customer service to clients.

• Managed daily operations of teller line
• Managed opening and closing times for the branch
• Executed customer transactions including deposits, withdrawals, money orders and checks
• Processed sales referrals and promoted bank services and products
• Rapidly and efficiently prepared customer and ATM cash and change orders
• Balanced daily cash deposits and vault inventory
• Organized, stocked and maintained the teller window area
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts
• Supplied tellers with coin and currency as needed.

• Managed office of daycare facility serving 100+ families and 15+ employees
• Responsible for processing weekly payroll and payment of invoices through QuickBooks
• Processed weekly billing for families and maintained all banking
• Created all facility marketing and provided tours for interested families
• Maintained family files and employee files to ensure compliance to state regulations.

• Managed day to day operations of a women's clothing store
• Worked in several different store locations to assist district manager with creating effective successful businesses
• Implemented a training program for new management in the business
• Won several awards for outstanding sales results
• Greeted customers and ascertained needs
• Recommended merchandise based on customer needs.