Tina Smith
Prosper,TX
Summary
Proven ability to work creatively and analytically in a problem-solving environment. Graduated with Masters Degree in Education.
Overview
6
6
years of professional experience
Work History
Sales Associate
HEB Grocery Store
06.2024 - Current
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Self-motivated, with a strong sense of personal responsibility.
Retirement Specialist, Contractor
Nation Wide (remote)
01.2022 - 12.2022
- Work directly with participants on their retirement accounts daily in a remote call center environment
- Assist with financial questions regarding customers' accounts and guide participants in obtaining confidential account information
- Worked as a liaison with retirement plans, money transfers, loan payments, withdrawals, and gathering payments for investment accounts
- Provided excellent customer service and initiated customers to complete surveys of their experience
Sr. Customer Service Advocate
United Health Group
01.2019 - 01.2022
- Provide holistic support as an advisory to members owning end-to-end resolution of issues and services/programs that meet their needs
- Served as point of contact for members delivering compassionate support to members while building professional relationships
- Effectively able to make decisions independently and resolve problems using sound judgment and critical thinking
- Documented customer interaction and related data in SharePoint
- Maintained deadlines to ensure follow up and outreach work is completed in a timely manner
- Initiated outreach calls with members referred by executives and partners; Assisted with selling all AT&T products, quality of training offered to the service provider, service features, and pricing plans
- Achieved sales quotas and customer service objectives
- Drive revenue by communicating the benefits of all products, services, service features, pricing plans, and special offers to new and existing customers as appropriate
- Advised supportive benefits services needed and other available programs and resources
- Updated essential data, i.e., client geographics, sale inquiries, service issues, and mandatory documents in Microsoft CRM and SharePoint
- Collaborated with management on ad-hoc projects
Education
BA - Business Administration
Dallas Baptist University
Dallas, TX10.2024
Skills
- Financial Services
- Account Executive
- Sales/Marketing
- Customer Service
- Communication
- Problem-solving
- Microsoft Office 365
- SharePoint
- Webex
- Zoom
- Sabre
- AS400
- SAP
- Oracle
References
Available upon request.
Softwareskillsets
- Microsoft Office 365 - Outlook, Teams and Word
- SharePoint
- Webex
- Zoom
- Sabre
- AS400
- SAP
- Oracle
Business Owner on a part time Basis. Tinas Loyalty to Cleaning. 2002-2018
No longer running business because of move.
Timeline
Sales Associate
HEB Grocery Store
06.2024 - Current
Retirement Specialist, Contractor
Nation Wide (remote)
01.2022 - 12.2022
Sr. Customer Service Advocate
United Health Group
01.2019 - 01.2022
BA - Business Administration
Dallas Baptist University
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