Tina Smith
South Ozone ,NY
Overview
20
20
years of professional experience
Work History
Director of Operations (Promotion)
Hotel Hendricks
01.2023 - 01.2024
- Assist General Manager in managing daily operations to ensure a positive, safe and profitable working environment
- Ensure that employees follow the company standards, policies and strategies
- Assist General Manager in recruiting, training, payroll processing, performance evaluation, promotions, and termination of employees
- Coordinate with General Manager in planning short- and long-term projects, budgets, expense controls, schedules, and manpower
- Develop positive working relationship with all departments and ensure proper operational support
- Delegate daily work assignments and schedules to employees
- Maintain overall hotel responsibility for performing all duties in compliance with SOP’s
- Direct daily operations, including inventory, purchasing, customer service and cleanliness analysis
- Assist in developing plans for team activities to include strategy to achieve agreed goals and targets
- Oversee Front Office, Housekeeping and Engineering department
- Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies
- Work closely with the Chief Engineer to ensure the hotel is up to date with all building inspections and Fire and Life Safety requirements
Director of Front Office
Hyatt Place Time Square
07.2021 - 06.2022
- Oversaw daily operation of Front Office Department
- Handled payroll, scheduling and purchasing
- Set goals and expectations using performance reviews to hold staff accountable for their performance
- Assist with Fire Safety for the building, training new employees
- In charge of cash handling, paid out, credit card transmissions, account receivables and chargebacks
- Developed pre-arrival plans to ensure guest interaction and satisfaction was quick and efficient
- Created incentive programs for employees to keep moral fresh and exciting while increasing revenues
Project Manager for Birchstreet
Howard Hughes Corporation (South Street Seaport Restaurant’s)
08.2019 - 08.2020
- Develop Birchstreet’s database for inventory, customize reports, recipes and purchases at the South Street Seaport
- Utilize Birch Street daily for budgeting, forecasting inventory and tracking payments at The Fulton and Malibu Restaurants
- Conduct end of month F&B inventory and report findings to the VP of Accounting
- Train GM’s, Office Managers, Chefs, Vendors, Accounting and Purchasing Managers on how to utilize Birchstreet
Hotel Manager
Duane Street Hotel
08.2015 - 04.2019
- Oversaw daily operation of Front Office, Housekeeping, Sales, Revenue, Engineering and Restaurant
- Developed budget, capital expense and preventative maintenance program
- Utilized Birch Street daily for budgeting, forecasting, purchases, tracking payments made to vendors and history orders
- Lead Birch Street training for employees
- Handled P&L, payroll, scheduling and purchasing
- Set goals and expectations using performance reviews to hold staff accountable for successful performance
- Handled all guest inquiries including post response to TripAdvisor and Medilla reviews
- Attended quarterly meetings with Area General Manager, CEO and Vice President to ensure standards, forecast and policies were up to par
- In charge of all Fire Safety for the building, training new employees for onsite and conducted quarterly fire drills
- Sourced appropriate vendors, negotiated best rates, oversaw purchase orders and authorized payments
Assistant General Manager
CLUB QUARTERS ROCKEFELLER CENTER & JEWEL
08.2014 - 08.2015
- Oversaw daily operation of Front Office, Housekeeping, Sales, Revenue, Engineering and Restaurant, worked closely with the chef and kitchen staff
- Handled payroll, scheduling, chargebacks and purchasing
- Set goals and expectations using performance reviews to hold staff accountable
Assistant General Manager
Citizen M Hotel, Opening Team
12.2013 - 08.2014
- Oversaw daily operation of Front Office, Housekeeping, Sales, Revenue, Engineering and Restaurant
- Managed Lobby, Restaurant and Rooftop Bar
- Handled payroll, scheduling and purchasing
- Set goals and expectations using performance reviews to hold staff accountable
Director of Front Office
HILTON MANHATTAN EAST
05.2013 - 01.2014
- Company Overview: (Property sold)
- Oversaw daily operation of Front Office, PBX, Bellman, Concierge, Doorman and Restaurant
- Attended union meetings when issues arose with staff
- Developed pre-arrival plans to ensure guest interaction and satisfaction was quick and efficient
- Created incentive programs for employees to keep moral fresh and exciting while increasing revenues
Director of Front Office
BELVEDERE HOTEL
04.2012 - 05.2013
- Oversaw daily operation of Front Office, PBX, Bellman, Concierge, Doorman and Restaurant
- Attended union meetings as needed
- Developed pre-arrival plans to ensure guest interaction and satisfaction was quick and efficient
- Created incentive programs for employees
Front Office Manager
MANHATTAN AT TIMES SQUARE HOTEL
11.2010 - 04.2012
- Company Overview: (Property sold)
- Oversaw daily operation of Front Office, PBX, Bellman, Concierge and Doorman
- Attended union meetings as needed
- Developed pre-arrival plans to ensure guest interaction and satisfaction is quick and efficiently
- Responded to all guest concerns that arose, analyzed service issues and identified trends
- Set goals and expectations using performance reviews to hold staff accountable for successful performance
Assistant General Manager (Promotion)
CLUB QUARTERS MIDTOWN & ROCKEFELLER CENTER
06.2007 - 11.2010
- Oversaw daily operation of Front Office, Housekeeping, Engineering and Restaurant
- Handled payroll, scheduling and purchasing
- Set goals and expectations using performance reviews to hold staff accountable for their performance
- In charge of all Fire Safety for the building, training new employees and conducted quarterly fire drills
- Arranged outside speakers on Health and Preventive Wellness to promote a healthy environment for employees
- In charge of cash handling, paid out, credit card transmissions, account receivables and chargebacks
- Handled violations and summons from FDNY and DOB attending court dates if needed
- Assisted in developing budget, capital expense and preventative maintenance program
Director of Front Office/Revenue Manager (Promoted from60 Thompson)
RAMADA PLAZA LGA HOTEL (Pomeranc Group Hotels)
10.2003 - 02.2006
- Oversaw daily operation of Front Office, Concierge, Bellman, Reservations, PBX, Shuttle Drivers and Security
- Handled booking and maintaining records for contracts pertaining to conference rooms
- Maintained a high level of constant communication with airline management and attended semi quarterly meetings
- Arranged outside speakers on Health and Preventive Wellness to promote a healthy environment for employees
- In charge of cash handling, paid out, credit card transmissions, account receivables and chargebacks
- Handled payroll, scheduling and purchasing
Education
Bachelor - Hospitality Management
NEW YORK INSTITUTE OF TECHNOLOGY
New York, NYAssociates Degree - Travel and Tourism
BERKELEY COLLEGE
New York, NYSkills
- Microsoft Word, Excel, Birch Street, RCC, TSW, Sabre, MSI Fidelio, SMS, Galaxy, HMS, Light Speed, Opera, ONQ, Squirrel System, Aloha, Time Saver, ADP, Alice, HotSOS, Colleague Advantage, and Verizy
- FLSD, Fire Guard, CPR and TIPS
- Business management
- Operational efficiency
- Leadership training
- Cost control
- Capital spending
- Operations management
Awards
Recognized 2018 Hotel of the Year from Hersha Hospitality at Duane Street Hotel, New York, NY, Achieved 2017 Manager of the Quarter from Hersha Hospitality at Duane Street Hotel, New York, NY
Timeline
Director of Operations (Promotion)
Hotel Hendricks
01.2023 - 01.2024
Director of Front Office
Hyatt Place Time Square
07.2021 - 06.2022
Project Manager for Birchstreet
Howard Hughes Corporation (South Street Seaport Restaurant’s)
08.2019 - 08.2020
Hotel Manager
Duane Street Hotel
08.2015 - 04.2019
Assistant General Manager
CLUB QUARTERS ROCKEFELLER CENTER & JEWEL
08.2014 - 08.2015
Assistant General Manager
Citizen M Hotel, Opening Team
12.2013 - 08.2014
Director of Front Office
HILTON MANHATTAN EAST
05.2013 - 01.2014
Director of Front Office
BELVEDERE HOTEL
04.2012 - 05.2013
Front Office Manager
MANHATTAN AT TIMES SQUARE HOTEL
11.2010 - 04.2012
Assistant General Manager (Promotion)
CLUB QUARTERS MIDTOWN & ROCKEFELLER CENTER
06.2007 - 11.2010
Director of Front Office/Revenue Manager (Promoted from60 Thompson)
RAMADA PLAZA LGA HOTEL (Pomeranc Group Hotels)
10.2003 - 02.2006
Associates Degree - Travel and Tourism
BERKELEY COLLEGE
Bachelor - Hospitality Management
NEW YORK INSTITUTE OF TECHNOLOGY
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