Tina Smith
Administrative Assistant
Bloomington,NY
Summary
Started as an internal investigator
Learned to put up covert cameras and all wiring .
Make entrance badges for employees
I was being trained to be an external investigator.
How to find problem areas and shrink.
Overview
11
11
years of professional experience
Work History
Loss Prevention Specialist
Gap, Old Navy
09.2009 - 08.2012
- Worked as a loss prevention agent
- Put up surveillance cameras that were unseen by employees
- Kept trac of all departments and shrinkage as well as finding the hot spots were items were being taken
- Made entrance badges fir new hires
- First responder for any and all emergencies regarding employees and or facilities for two separate buildings
- Trained to be an external investigator.
Benefit Advocate
United Health
01.2015 - 02.2021
- Dealt with hundreds of different policies
- Gave out policy information, found doctors, hospitals, surgery centers.
- Provided information on the least expensive way to go and anticipate answers to questions the member may not know enough to ask.
- Worked taking calls for other departments such as help desk - helping members with their portals, gaining access, changing passwords etc.
- I took physicians calls and dealt with any errors and gave member information.
- Took United Behavioral Heath (mental health calls), gave out benefits and policy information, found providers, gave any program information to keep costs low for the member
- Taught new hires classes where everything I had learned had to be conveyed to the new hires
Customer Service Manager
Walmart
09.2013 - 07.2015
- Started out as a cashier and was hired as a customer service manager within 6 months
- Dealt with employees, scheduling, placement and any other employees issues
- Resolved customer matters
- Gave out money when needed to cashiers and collected from all registers at the end of my shift
Education
Associate Degree - Criminal Justice
Everest University
NY05.2015
Skills
CCTV monitoring
Surveillance techniques
Access control
Loss prevention strategies
Access control management
Physical security
Investigations
Incident reporting
Risk management
CCTV systems
Policy implementation
Audit procedures
Policy enforcement
Asset protection
Security systems
Surveillance equipment
Internal theft prevention
Interviewing techniques
Theft deterrent plans
Store audits
Investigation and interrogation
External theft prevention
Loss prevention assessment programs
Teamwork
Access control systems
Emergency management
Teamwork and collaboration
Customer service
Problem-solving
Time management
Interviews and interrogations
Problem-solving abilities
Team leadership
Multitasking
Multitasking Abilities
Excellent communication
Decision-making
Self motivation
Time management abilities
Adaptability and flexibility
Effective communication
Performance management
Team collaboration
Active listening
Organizational skills
Team building
Attention to detail
Problem-solving aptitude
Adaptability
Strategic planning
Analytical thinking
Relationship building
Inventory control
Loss prevention expertise
Security measures
Timeline
Benefit Advocate
United Health
01.2015 - 02.2021
Customer Service Manager
Walmart
09.2013 - 07.2015
Loss Prevention Specialist
Gap, Old Navy
09.2009 - 08.2012
Associate Degree - Criminal Justice
Everest University