Tina Smith
Bloomington,NY
Summary
Detail-oriented administrative professional with expertise in customer relationship management and conflict resolution. Known for effective communication and problem-solving skills, committed to enhancing client satisfaction and supporting team efficiency through organized scheduling and prompt issue resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant/ Assistant Manager
HallKeen Management
Kingston, NY
12.2023 - Current
- Oversaw filing systems for physical and electronic documents to ensure organization efficiency.
- Scheduled appointments for clients and staff to enhance communication flow.
- Developed spreadsheets that streamlined data management and reporting processes.
- Managed schedules for management team, facilitating timely coordination of appointments.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
- Maintained office supplies inventory by monitoring stock levels regularly.
- Composed letters, memos, reports, and presentations as required by management.
- Faxed reports and scanned documents to expedite information dissemination.
Benefit Advocate
United Healthcare
Kingston, New York
01.2015 - 02.2021
- Assisted members in understanding healthcare benefits and eligibility requirements.
- Educated clients on plan options and coverage details for informed decisions.
- Coordinated with internal teams to resolve member inquiries and issues promptly.
- Responded promptly to inquiries from employees regarding eligibility, coverage options, claims status or other related questions.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Provided training and support to training team members on benefits administration best practices.
Education
Associate of Science - Criminal Justice
Everest University
Orlando, FL06-2015
Skills
- Benefits administration
- Customer relationship management
- Conflict resolution
- Time management
- Microsoft Excel and Word
- Computer proficiency
- Professional communication skills
- Medical terminology expertise
- Deadline oriented
- Financial management
Certification
- Tax Credit Specialist
- Certificate of Occupancy
Timeline
Administrative Assistant/ Assistant Manager
HallKeen Management
12.2023 - Current
Benefit Advocate
United Healthcare
01.2015 - 02.2021
Associate of Science - Criminal Justice
Everest University