Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TINA SMITH, CPhT

Manassas,VA

Summary

Lead and direct multiple technicians everyday in pharmacy operations to protect patients and meet operational targets. Proficient in managing support staff, overseeing inventories and working with patients to provide top-notch support. Well-organized, efficient and diligent about preventing errors.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
Manassas, VA
10.2022 - Current
  • Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
  • Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
  • Ensured that all pharmacy staff members were trained on proper medication handling practices.
  • Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
  • Established quality assurance standards for all aspects of pharmacy operations.
  • Collaborated with medical professionals to provide patient care services in a timely manner.
  • Evaluated new products and services to determine their suitability for the pharmacy's offerings.
  • Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
  • Reviewed invoices from vendors for accuracy prior to payment processing.
  • Coordinated with insurance companies regarding billing issues or payment disputes.
  • Ordered supplies needed for pharmacy and kept tabs on inventory levels.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
  • Administered vaccines to immunize patients against communicable diseases.
  • Managed weekly schedules and requests for leave.
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Assessed safety procedures and federal regulations to maintain pharmacy compliance.

Shift Supervisor

Sheetz
Clayton, NC
10.2019 - 10.2022
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Provided on-the-job training to new staff members.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Addressed any issues that arose during the shift in a proactive manner.

Education

Certified Immunizer -

state of virginia
07-2023

Associate of Arts - Clinical Research Coordinator

Wake Technical Community College
Raleigh, NC
08-2018

CNA - Nursing Science

Wake Technical Community College
Raleigh, NC
05-2018

Skills

  • Patient Counseling
  • Medication Dispensing
  • Prescription Verification
  • Workflow Optimization
  • Inventory Control
  • Training and mentoring
  • Drug Inventory Management
  • Direct Patient Care
  • Immunizations

Certification

  • certified pharmacy technician
  • certified immunizer
  • certified in basic life saving (CPR)

Timeline

Pharmacy Operations Manager

Walgreens
10.2022 - Current

Shift Supervisor

Sheetz
10.2019 - 10.2022

Certified Immunizer -

state of virginia

Associate of Arts - Clinical Research Coordinator

Wake Technical Community College

CNA - Nursing Science

Wake Technical Community College

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TINA SMITH, CPhT