Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tina Snyder

Vancouver

Summary

Dynamic and results-driven professional with 25 years at Wendy's International, specializing in operations management and employee engagement. Proven track record in enhancing performance through effective training programs and coaching techniques, leading to consistent revenue growth and improved customer satisfaction. Adept at fostering teamwork and communication across diverse teams.

Experienced with training and development, creating and delivering effective coaching programs. Utilizes strong communication skills to engage and motivate participants, ensuring knowledge transfer. Track record of building collaborative teams and driving performance improvements.

Overview

33
33
years of professional experience
1
1
Certification

Work History

RIS Training Coach

7-11 Stores
09.2024 - Current
  • Enhanced employee performance by implementing RIS training program.
  • Traveled and trained managers on the new system for their store.
  • Served as an internal coach on best practices in managing and leading stores with the new RI system.
  • Delivered engaging presentations using multimedia tools to increase comprehension of complex concepts during weekly calls with other coaches.
  • Followed a systematic program for each location.

Store Manager

7-11 Convenience Store
01.2023 - 09.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

District Manager

AMPM Arco Gas Station
08.2018 - 01.2023
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.

District Manager

Wendys International
04.1992 - 07.2018
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • With this company I went from crew member to district manager over the course of 25 years.

Education

GED -

Clark College
Vancouver, WA

Skills

  • Motivational skills
  • Training evaluation
  • Coaching techniques
  • Performance assessment
  • Learning styles
  • Employee engagement
  • Personable and friendly
  • Verbal and written communication
  • Operations management

Accomplishments

  • Collaborated with team of 50 in the development of new Wendy's locations, and one AMPM location.
  • Used Microsoft Excel to develop inventory tracking spreadsheets for AMPM.
  • Achieved A level results by completing daily checklists with accuracy and efficiency.
  • Supervised team of 300+ staff members.
  • Multiple promotions over the years, including the most recent to RIS coach from store leader with 7-11 Corporate.

Certification

  • Management Training -attended courses through employer on managing and leading teams.
  • Serv Safe Certification
  • ANSI Certification
  • AB Certification Washington State

Timeline

RIS Training Coach

7-11 Stores
09.2024 - Current

Store Manager

7-11 Convenience Store
01.2023 - 09.2024

District Manager

AMPM Arco Gas Station
08.2018 - 01.2023

District Manager

Wendys International
04.1992 - 07.2018

GED -

Clark College

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