Summary
Overview
Work History
Skills
Formative Experience
Professional Development
References
Timeline
Generic
TINA M. SPENCE

TINA M. SPENCE

Goldsboro,PA

Summary

Energetic and customer driven sales management professional equipped to revitalize sales operations and align procedures to maximize growth and client satisfaction. Successful at building excellent relationships with partner and prospective clients by improving sales procedures to streamline and strengthen processes. Multifaceted leader with an analytical and diligent approach to building and leading a strong, resilient team.

Overview

22
22
years of professional experience

Work History

SALES ACCOUNT EXECUTIVE

Lifetouch
03.2021 - Current
  • Builds personal and brand loyalty through excellent customer service and product delivery to host and family consumers
  • Increased sales revenue by establishing and nurturing long-term client relationships. 92% retained and 35% growth during COVID recovery years.
  • Exceeded sales targets consistently through strategic planning and execution
  • Developed and strengthened relationships with school officials including Principals, Superintendents, School Boards, and their Pennsylvania professional group affiliates
  • Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
  • Provided ongoing training and mentorship for peer sales staff, fostering professional development and career growth.

SALES MANAGER

Lifetouch
08.2014 - 01.2021
  • Led productive 5-7 person sales team maintaining $9.4M in annual sales
  • Focus on sales growth and retention through sales professional collaboration and enrichment through monthly ride-along, one-on-one reviews, and biweekly sales meetings
  • Coach and counsel sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Function as liaison for sales team regarding corporate initiatives, processes, and programs
  • Evaluated competitor offerings to maintain competitive edge, adapting strategies as necessary for sustained success.
  • Craft host marketing and sales professional incentives to ensure positive sales cycle
  • Developed sales strategies for targeted market growth and increased profitability.
  • Development of presentations and proposals for profitable growth
  • Led through multiple office and organizational changes including the Lifetouch sale to Shutterfly Inc and Apollo Group.

SALES PROFESSIONAL

Lifetouch National School Studios
07.2006 - 08.2014
  • Responsible for retention and growth in assigned accounts
  • 150+ accounts, equaling $4 million, with 96-99% retention annually
  • Focus on building and maintaining relationships with solid partnerships.

SALES PROFESSIONAL

Jostens
07.2002 - 06.2006
  • Responsible for all aspects of maintaining accounts and picture day execution
  • Pre-picture day paperwork and scheduling
  • Planning and scheduling of photo day
  • Timely follow up and customer service
  • Retention of current programs
  • Prospecting

Skills

  • Goal-Oriented Collaborator
  • Sales Operations
  • Consultative Sales
  • Time Management
  • Stress Tolerance
  • Execution and Follow Up
  • Problem Solving
  • Emotional Intelligence
  • Mentoring and Training
  • Relationship Building
  • Client Relationship Management
  • Networking Abilities

Formative Experience

  • Parent volunteer working with elementary PTO in various roles including President.
  • Red Land Little League, parent volunteer.
  • Red Land Ice Hockey Club; CPIHL Past Board Secretary.
  • Village of Valley Green HOA Past Board member

Professional Development

  • SalesForce Proficient
  • Sandler Sales Principles
  • Solution Sales Certification
  • LeaderTrack Management Training -Lifetouch Proprietary via The Prouty Project Minneapolis, MN

References

REFERENCES UPON REQUEST

Timeline

SALES ACCOUNT EXECUTIVE

Lifetouch
03.2021 - Current

SALES MANAGER

Lifetouch
08.2014 - 01.2021

SALES PROFESSIONAL

Lifetouch National School Studios
07.2006 - 08.2014

SALES PROFESSIONAL

Jostens
07.2002 - 06.2006

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TINA M. SPENCE