Tina Spencer
HomeWell Care Services
Aberdeen,MD
1
Language
30
years of professional experience
Insurance agent with experience in high-risk policies. Organized, detail-oriented, and motivated. Seeking a company with diverse offerings and an energetic team. Insurance agent with more than 10 years of experience. High sales background with the ability to build trusting relationships. Senior- Cosmetologist with proven management abilities and teaching capabilities. Constantly appointed in training and motivating duties. Wanting to secure an upper management position within the company. Senior-Cosmetologist with outstanding customer service, communication, and business skills, working in business-to-business sales for 10 years. looking for a career to achieve and exceed company goals.
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Work History
Caregiver/Personal Assistant
1 Year 11 Months- I visited patients in their homes or facilities to assist them with daily activities of living (ADLs), such as cooking, light housekeeping, and helping them get dressed. I also accompanied patients to their appointments.
- Visited patients in their homes to assist with daily activities of living, including cooking and light housekeeping.
- Provided companionship and support to patients in their homes, ensuring their emotional and physical well-being.
- Created and maintained a patient care log that noted patient medical history and diagnoses.
- Communicated with patients daily, delivering friendly and courteous service to enhance their comfort and well-being.communicated with patients daily, provided friendly and courteous service.
Direct Support Professional
2 Months- Assisted individuals with daily living activities, ensuring safety and comfort.
- Collaborated with multidisciplinary teams to create personalized care plans.
- Provided emotional support, fostering a positive environment for clients.
- Monitored and documented client progress, maintaining accurate records.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Administration Assistant/ Agent
3 Years 10 Months- Managed client information and ensured completion of DocuSign for purchased insurance, providing quotes for car, home renter, or landlord insurance. I also sold clients Insurance. Coordinated and sent matrix gifts to clients to enhance customer relationships. I worked Monday-Friday, 9 am-5 pm, 40 hours a week
- Assisted in managing daily office operations and administrative tasks.
- Coordinated communication between departments to enhance workflow efficiency.
- Processed insurance applications and maintained accurate client records.
FC Associate 1
5 Years 5 Months- Shrink-wrapped and labeled orders before transporting to staging areas, ensuring safe handling.
- Reported product discrepancies or quality issues to management, including damaged products and incorrect labeling, to maintain inventory integrity.
- Reported all product discrepancies or quality issues to management, including damaged products, incorrect labeling, or quantity variances.
- Processed customer orders promptly, achieving [Number]% accuracy rate.
- Worked Sunday to Wednesday, 7:30 am to 6:30 pm in full-time role.
MTN-5 Seasonal Sortation Associates
5 Years 9 Months- Sorted boxes from the conveyor belt to the pallet to be shipped out to customers.
- Sorted boxes from the conveyor belt to ship to several conveyor belts by alphabets.
- When the boxes were put on the pallet, it was put on the pallet large boxes to small boxes and then it was wrapped after the height was reached.
- Scheduled work hours from Monday to Friday, 12 PM to 4 PM, totaling 20 hours weekly.
Life Insurance Agent
8 Years 2 Months- Adhered to company procedures and policies including maintaining relationships that matched with the company's core values.
- Supported implementation of company-wide marketing plan, contributing to a 90% increase in business.
- Customized services and products to meet customer needs.
- Provided yearly reviews for existing clients and recommended changes when life circumstances dictated.
- Identified potential leads and followed up via varying manners including cold calls, marketing flyers, networking events, and seminars.
- Cultivated professional relationships with industry professionals to establish referral partnerships that supported sales goals.
- Ensured client had excellent customer service at all levels of the experience.
- Identified potential leads and followed up through cold calls, marketing flyers, networking events, and seminars to generate new business opportunities.
- Conducted yearly reviews for existing clients and recommended changes based on life circumstances.
- Adhered to company procedures and policies including maintaining relationships that matched with company's core values.
Senior Cosmetologist
10 Years 9 Months- Guided clients in selecting service plans tailored to their needs, enhancing overall satisfaction.
- Resolved customer issues promptly, ensuring a seamless experience and fostering client loyalty.
- Prepared hair salon for daily operations by organizing tools and supplies.
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- I worked Tuesday- Friday, 9am to close, Saturday 7:30 am - 6pm, I worked more than 40 hours a week
Life Insurance Agent
11 Years- Built trusting relationships by keeping in regular contact with clients via phone calls, mail, or email.
- Conducted seminars on topics such as life insurance, retirement, and preparing for the unexpected.
- Customized services and products to meet customer needs.
- Identified potential leads and followed up via varying manners including cold calls, marketing flyers, networking events, and seminars.
- Developed referral partnerships with industry professionals to enhance client acquisition and meet sales quotas.
- Provided exceptional customer service throughout client interactions to ensure satisfaction and retention.
- Identified and pursued potential leads through cold calls, marketing flyers, networking events, and seminars to increase client base.
- Assisted in the implementation of a company-wide marketing plan which increased business by 50%.
Life Insurance Agent
11 Years 7 Months- Adhered to company procedures and policies including maintaining relationships that matched with the company's core values.
- Developed trusting relationships through regular communication with clients via phone calls, mail, and email.
- Built trusting relationships by keeping in regular contact with clients via phone calls, mail, or email.
- Maintained accurate records and files through the agency documentation system.
- Delivered excellent customer service throughout the client experience.
Life Insurance Agent
15 Years 7 Months- Maintained relationships aligned with company's core values by adhering to procedures and policies.
- Identified potential leads and followed up via varying manners including cold calls, marketing flyers, networking events, and seminars.
- Developed trusting relationships with clients through regular communication via phone, mail, and email.
- Developed professional relationships with associated industry professionals with the goal of building strong referral partnerships to help achieve sales quota.
- Assisted in the implementation of a company-wide marketing plan which increased business by 50%.
- Identified potential leads and followed up through cold calls, marketing flyers, networking events, and seminars.
Senior Cosmetologist/ Owner
29 Years 4 Months- Informed customers about promotions and sales, encouraging participation and driving engagement.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
- Conducted market research to identify current trends, aligning sales activities with customer interests.
- Contributed to the department's sales initiative, which enhanced the company's revenue by 70%
- Collaborated with colleagues to discuss market information and strategies.
- Developed and implemented tailored service plans to the needs of particular clients.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Followed up with customers to confirm satisfaction with purchases, enhancing customer loyalty.
- Welcomed customers upon entry to create a friendly shopping environment. and offered them assistance where possible.
- Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
- Maintained a consistent schedule from Tuesday to Saturday, contributing to team efforts. Tuesday - Saturday. I worked more than 40 hours a week
Caregiver/Personal Assistant
11 Months- Maintained patient care log to track care plans and diagnoses, ensuring accurate documentation for improved patient management.
- - Supported patients with daily activities of living (ADLs), including bathing, dressing, cooking, light housekeeping, and transportation to appointments to enhance their quality of life.
- Fostered relationships with new staff and facilitated career development for existing staff, contributing to a collaborative work environment.
Education
- Christian Education
Skills
Senior care assistance
Medication management
Medication delivery
First aid and safety
Daily housekeeping
Client documentation
Patient advocacy
Behaviour redirection
Client support
Patient-centered care
Detail-oriented
Analytical problem-solving
Reliable and accountable
Empathetic communication
Accomplishments
Cpr Certificate, Certified Medicine Technician, Classes on Dementia and over all Cargiving
Languages
English
Timeline
Direct Support Professional
ARC NCR
05.2026 - 07.2026Read More
Caregiver/Personal Assistant
HomeWell Care Services
09.2024 - CurrentRead More
Caregiver/Personal Assistant
BrightStar Care Services
08.2023 - 07.2024Read More
Administration Assistant/ Agent
Aspire Insurance Company
10.2021 - 08.2025Read More
FC Associate 1
BW12 Amazon Fulfillment Center
03.2020 - 08.2025Read More
MTN-5 Seasonal Sortation Associates
Amazon.com
11.2019 - 08.2025Read More
Life Insurance Agent
Transamerica Agency Network
06.2017 - 08.2025Read More
Senior Cosmetologist
Hair Unlimited Hair Salon
11.2014 - 08.2025Read More
Life Insurance Agent
Western & Southern Life
08.2014 - 08.2025Read More
Life Insurance Agent
United Life Insurance
01.2014 - 08.2025Read More
Life Insurance Agent
Primerica
01.2010 - 08.2025Read More
Senior Cosmetologist/ Owner
Special Touch Beauty Salon
04.1996 - 08.2025Read More
Family Bible Ministries
from Christian Education
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Enterprise Training School
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Gordon Phillips Beauty School
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