Open To Work
Tina Spencer
174 Booth Road Pine Ridge
Overview
2025
2025
years of professional experience
Summary
Dynamic customer service professional with a proven track record at Microsoft, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through active listening and effective complaint handling. Proficient in data entry and Microsoft Excel, consistently exceeding performance metrics and fostering loyalty among clients.
Work History
Gas Station Attendant
Frenchburg IGA Fuels
07.2024 - 11.2024
- Operated fuel dispensing equipment while ensuring compliance with safety regulations.
- Assisted customers with purchases, providing product information and recommendations.
- Maintained cleanliness of fueling stations and convenience store areas to enhance customer experience.
- Conducted inventory checks to ensure availability of fuel and retail products.
- Managed cash register transactions accurately and efficiently during peak hours.
- Monitored fuel levels and communicated supply needs to management for timely replenishment.
Customer Service Representative
Apple Shell Mart
04.2020 - 10.2022
- Provided exceptional customer support through active listening and problem-solving techniques.
- Resolved customer inquiries efficiently, utilizing Apple Shell Mart's inventory management systems.
- Assisted in training new team members on product knowledge and customer service protocols.
- Maintained up-to-date knowledge of promotions and product offerings to enhance customer experience.
- Collaborated with team members to streamline operational processes, improving response times for customer requests.
- Conducted follow-ups on customer feedback to ensure satisfaction and identify areas for improvement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
Private Caregiver
Vernon Nickell
03.2013 - 04.2016
- Provided personalized care and support for daily living activities.
- Assisted with medication management and adherence to prescribed schedules.
- Developed engaging activities to enhance client social interaction and mental stimulation.
- Monitored health status, reporting changes to family members or healthcare professionals.
- Ensured safe environment through regular safety checks and home modifications.
- Maintained clean, safe, and well-organized patient environment.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities for improved quality of life.
- Assisted patients with self-administered medications.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
Data Entry Clerk
A .C.S.
02.1999 - 06.2001
- Entered and verified data into company databases with high attention to detail.
- Assisted in maintaining accurate records and updated information as needed.
- Collaborated with team members to streamline data entry processes for improved efficiency.
- Managed routine data audits to ensure consistency and accuracy of information.
- Utilized various software tools for data management and reporting purposes.
- Provided support in training new staff on data entry procedures and systems.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Certified Nursing Assistant
Wolfe County Health and Rehabilitation Center
03.1994 - 09.2000
- Implemented process improvements that enhanced production efficiency and reduced waste.
- Monitored inventory levels, facilitating timely restocking of materials and supplies.
- Coordinated daily operations to ensure efficient workflow and adherence to safety standards.
- Assisted in training new staff on operational procedures and equipment usage.
- Developed training materials to support staff development and enhance job performance.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
Spencer Sawmill
06.1992 - 09.2000
- Implemented process improvements that enhanced production efficiency and reduced waste.
- Monitored inventory levels, facilitating timely restocking of materials and supplies.
- Coordinated daily operations to ensure efficient workflow and adherence to safety standards.
- Assisted in training new staff on operational procedures and equipment usage.
- Developed training materials to support staff development and enhance job performance.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Customer Service Representative
Microsoft
11.1997 - 01.1999
- Implemented strategies to handle high-volume inquiries during peak hours, ensuring service consistency.
- Developed rapport with customers, fostering loyalty through effective communication and personalized service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
One Stop Liquor
- Provided exceptional customer support through active listening and problem-solving techniques.
- Resolved customer inquiries efficiently, utilizing Apple Shell Mart's inventory management systems.
- Assisted in training new team members on product knowledge and customer service protocols.
- Maintained up-to-date knowledge of promotions and product offerings to enhance customer experience.
- Collaborated with team members to streamline operational processes, improving response times for customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Substance Abuse Counselor
Post University
Waterbury, CTGeneral Studies
Wolfe County High School
Campton, KY06.1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Call center operations
- Scheduling
- Call management
- Follow-up skills
- Product knowledge
Timeline
Gas Station Attendant
Frenchburg IGA Fuels
07.2024 - 11.2024
Customer Service Representative
Apple Shell Mart
04.2020 - 10.2022
Private Caregiver
Vernon Nickell
03.2013 - 04.2016
Data Entry Clerk
A .C.S.
02.1999 - 06.2001
Customer Service Representative
Microsoft
11.1997 - 01.1999
Certified Nursing Assistant
Wolfe County Health and Rehabilitation Center
03.1994 - 09.2000
Assistant Manager
Spencer Sawmill
06.1992 - 09.2000
Customer Service Representative
One Stop Liquor
No Degree - Substance Abuse Counselor
Post University
General Studies
Wolfe County High School
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Gas Station AttendantCustomer Service RepresentativePrivate CaregiverData Entry ClerkCertified Nursing AssistantWork Type
Part TimeFull TimeContract WorkSeasonal WorkLocation Preference
RemoteOn-SiteHybridOpen to relocation: Yes
Salary Range
$10/hr - $1000/hrSimilar Profiles
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