Highly organized and hardworking professional with strong background in fast-paced practice management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Practice Manager
North Texas Orthopaedic & Spine, PLLC
04.2022 - Current
Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Ordered all non-clinical office supplies and kept check on inventory levels.
Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
Developed close working relationships with front office and back office staff.
Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Addressed and remedied all patient or team member issues.
Oversaw accounting, budgeting, and financial reporting.
Supervised team of 30 office personnel.
Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
Boosted staff morale by offering constructive feedback and specific direction.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Improved practice revenue through effective financial management and strategic cost reductions.
Created and implemented organizational policies and procedures.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Consulted with healthcare professionals on business decisions.
Identified opportunities for additional services or expansion within the practice based on market research analysis.
Improved operational workflows, which allowed for increase in number of daily patient appointments.
Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
Business Manager
DFW Medical Specialists
06.2020 - Current
Recorded accurate and efficient records in customer database.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Timely respond to third-party request i.e. records, bills, balance verifications, account reductions
Human Resources Manager
MEG Healthcare, Inc.
03.2021 - 04.2022
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
Facilitated and managed accounts payable for specific vendors.
Recruiter & Human Resources Assistant at Privia Medical Group, North Texas/Texas Health Care, PLLC.Recruiter & Human Resources Assistant at Privia Medical Group, North Texas/Texas Health Care, PLLC.