Tina N. Stauffer
Dublin,VA
Summary
Personable, friendly and solution-oriented Customer Service Representative with over 20 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
14
14
years of professional experience
Work History
Special Education Teacher's Assistant
Giles County School System
08.2025 - Current
- Supported individualized education plans by implementing tailored instructional strategies for diverse learning needs.
- Assisted lead teacher in classroom management, fostering a positive and inclusive learning environment.
- Collaborated with specialists to adapt educational materials and resources for students with disabilities.
- Monitored student progress through regular assessments, providing feedback to enhance academic performance.
Small Business Owner
Little Creek Creative Designs
04.2022 - Current
- Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
- Managed financial operations, including budgeting, invoicing, and cash flow analysis for sustainability.
- Established vendor relationships to ensure quality supply chain management and cost efficiency.
- Oversaw daily operations, optimizing workflows to improve service delivery and customer satisfaction.
Food Service Worker
Carilion New River Valley Medical Center
03.2024 - 07.2025
- Operated dishwashing machines safely and efficiently.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
Call Cafeteria Support
Macy McClaugherty Elementary/Middle School
04.2022 - 02.2024
- Prepares and serves daily lunch
- Assists with unpacking of weekly supplies and wrapping of cafeteria goods
- Assists with daily lunch preparations including the salad bar
- Also assists with daily clean up and general housekeeping of the cafeteria area including kitchen equipment.
Customer Success Specialist
Wells Fargo
08.2015 - 10.2021
- Communicated assistance to customers, paying close attention to detailed wants or needs
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Made use of independent judgment and company product knowledge to help customers meet their financial needs
- Worked remote under limited supervision for the last year and a half.
Customer Service Representative
Orvis
10.2014 - 07.2015
- Made outbound calls to obtain account information.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Producer Help Desk Specialist
Equity Staffing Group/ UHC
08.2013 - 01.2014
- Responded to support requests from Insurance Agents and patiently walked them through basic troubleshooting tasks
- Analyzed username and password issues to identify troubleshooting methods needed for quick remediation
- Assisted in username and password resets.
Insurance Verification Specialist
Aerotek Staffing Services/ Liberty Medical Supply Co
01.2012 - 08.2013
- Determined eligibility of benefits of customers to protect company and minimize risk
- Observed strict procedures to protect confidential patient information, including medical records and payment data details
- Accurately entered all patient and insurance information into company computer systems.
Education
Diploma -
Craig County High School
New Castle, Va06.1996
Skills
- Professional call handling
- Skilled in handling customer grievances
- Familiarity with shipping processes
- Strong active listening skills
- Proficient in verbal and written communication
- Proficient in Microsoft Office
- Reading instruction
Timeline
Special Education Teacher's Assistant
Giles County School System
08.2025 - Current
Food Service Worker
Carilion New River Valley Medical Center
03.2024 - 07.2025
Small Business Owner
Little Creek Creative Designs
04.2022 - Current
Call Cafeteria Support
Macy McClaugherty Elementary/Middle School
04.2022 - 02.2024
Customer Success Specialist
Wells Fargo
08.2015 - 10.2021
Customer Service Representative
Orvis
10.2014 - 07.2015
Producer Help Desk Specialist
Equity Staffing Group/ UHC
08.2013 - 01.2014
Insurance Verification Specialist
Aerotek Staffing Services/ Liberty Medical Supply Co
01.2012 - 08.2013
Diploma -
Craig County High School
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