Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Stephan

Bakersfield,CA

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

18
18
years of professional experience

Work History

Key Holder

Lane Bryant
10.2021 - Current
  • Developed and maintained strong relationships with customers, co-workers and vendors to establish rapport and build trust.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Operations Manager

Michaels Arts And Crafts
07.2017 - 01.2021
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Lead Childcare Provider

Foothill Christian Church
03.2013 - 06.2017
  • Maintained open lines of communication with families, sharing daily updates on their child's progress and addressing any concerns or questions.
  • Read stories, sang songs and facilitated creative play.
  • Monitored children's activities to verify safety and wellbeing.
  • Developed strong relationships with children by displaying empathy, understanding, and active listening skills.
  • Managed daily operations of childcare center including staff scheduling, budgeting, and safety.

Office Administrative Assistant /Accounts Payable Clerk

M.J. Baxter Drilling Company
09.2006 - 02.2013
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Managed filing system, entered data and completed other clerical tasks.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

High School Diploma -

Bishop Union High School
Bishop, CA
06.1990

Skills

  • Departmental Procedures
  • Customer Service
  • Marketing strategy
  • Promotional planning
  • POS Terminal Operation
  • Cash Handling and Reconciliation
  • Cash Drawer Reconciliation
  • Merchandising operations
  • Scheduling and Time-Tracking
  • Store Reset and Recovery
  • Bank Deposits

Timeline

Key Holder

Lane Bryant
10.2021 - Current

Operations Manager

Michaels Arts And Crafts
07.2017 - 01.2021

Lead Childcare Provider

Foothill Christian Church
03.2013 - 06.2017

Office Administrative Assistant /Accounts Payable Clerk

M.J. Baxter Drilling Company
09.2006 - 02.2013

High School Diploma -

Bishop Union High School

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Tina Stephan